Partner-Customer Success
1 week ago
About Organization - IGT Solutions Pvt Ltd
IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. Established in 1998, with 100% focus on customer experience, we are a Technology, digital services & BPM company committed to deliver innovation and business excellence for our 75+ marquee customers across the global technology sector. We have a global delivery footprint, spread across 19 centres in 11 countries, with 30,000 CX and Technology experts from 35+ nationalities.
Profile Summary:
- IGT Solutions is looking for a Partner - Customer Success. The position is based in the Kuala Lumpur/Manila and reports to the Vice President. The successful candidate will be responsible to develop an account-level strategy for customer/s. Overall leadership of the account in order to nurture the account by delivering the business objectives and providing an overall strategic direction
Primary Job Responsibility:
- Build and Maintain Global Alliances and partnerships with Industry Relationships
- Provide strategic support to the shareholders on Business Plan Review/ Implementation
- Accomplish the organization's goals and objectives
- Manage client expectations, participate in steering committee review meetings
- Meet or exceed sales revenue/profitability and customer satisfaction goals in the APAC region
- Should have deep knowledge and understanding of the Travel technology market, Competition & Market trends in the BPO industry
- Develops and Establishes Short & long-term Strategies for an account with respect to annual budgets and activity plan consistent with the agreed strategies
- Build and Maintain Customer Alliances and partnerships to drive results
- Provide strategic support to the shareholders on Business Plan Review/ implementation with quarterly and yearly reviews with the customer and internal shareholders
- Accomplish the account goals and objectives
Education and Essential Experience:
- · 12-18 years of experience in BPO / CX Account Management at a leadership level
- Sales experience with a proven track record in BPO and/or ITES Sales
- Should have deep knowledge, Experience, and understanding of the Travel / TTH / Airline Industry
Key Enablers:
- Ability to motivate and inspire teams
- Innovative and able to foresee market conditions
- Excellent people manager, open to direction and a collaborative work style, and committed to getting the job done
- Persuasive with details and facts
- Confident, flexible with the ability to work in a fast-paced and changing environment
- Show integrity in all aspects of the position by doing the right thing, taking responsibility, and delivering on the promise.
- Extrovert with a blend of sales mindset
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
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