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thrissur, India beBeeArtificial Full time

About the Role:This is a permanent, full-time position based in Hyderabad. The ideal candidate will have 4-10 years of experience in IT service management (ITSM), with a strong background in ServiceNow development and AI/ML technologies.Key Responsibilities:Design and implement artificial intelligence (AI) features in ServiceNow, including virtual agents, predictive intelligence, and natural language understanding (NLU).Configure and customize ServiceNow modules like ITSM, customer service management (CSM), human resources service delivery (HRSD), or field service management (FSM) with AI-driven enhancements.Integrate external AI platforms or large language models (LLMs) into ServiceNow for advanced use cases.Collaborate with stakeholders to identify opportunities for AI automation and efficiency improvements.Set up and fine-tune Now Assist and related LLM-powered capabilities within the ServiceNow ecosystem.Develop and maintain virtual agent topics and decision trees using Flow Designer and topic blocks.Implement and train predictive models using ServiceNow's Predictive Intelligence.Create, manage, and test custom machine learning (ML) solutions within ServiceNow Studio or via APIs.Ensure high-quality documentation, test coverage, and governance of AI models and features.Stay updated with latest ServiceNow and AI trends, releases, and best practices.

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