Operations Manager
3 days ago
Quest Global is an organization at the forefront of innovation and one of the world’s fastest growing engineering services firms with deep domain knowledge and recognized expertise in the top OEMs across seven industries. We are a twenty-five-year-old company on a journey to becoming a centenary one, driven by aspiration, hunger and humility.
We are looking for humble geniuses, who believe that engineering has the potential to make the impossible, possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers.
As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we’re eager to hear from you.
The achievers and courageous challenge-crushers we seek, have the following characteristics and skills:
Objectives of this role
Maintain constant communication with managers, staff, and Customer representatives to ensure proper operationsDevelop, implement, and maintain quality assurance protocols for deliverablesIncrease the efficiency of existing processes and procedures to enhance the team’s internal capacityEnsure that operational activities remain on time and within budgetTrack staffing requirements, hiring new employees as neededOversee invoicing and time writing activities for team size of 150 members.Responsibilities
Lead, motivate, and support a large team within a time-sensitive and demanding environment,Engage with the team in necessary career development plans and problem resolutionManage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer servicePartner with cross-functional customer teams to improve performanceConduct budget reviews and report cost plans to managementRequired skills and qualifications
12-15 years of proven success in an operations management roleStrong skills in resource management and oversightExcellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer work delivery.Proficiency in conflict management and business negotiation processesKnowledge of business productivity software and an aptitude for learning new applications-
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