Retention Manager

2 months ago

mumbai, India Anand Rathi Insurance Brokers Ltd Full time

Brief Introduction

I’m looking for Employee Benefits Professionals with the zeal to make impactful strides in their careers, to come join our expanding International Business team – a close-knit tribe of young enthusiasts that’s constantly cracking glass ceilings and pushing the limits of their knowledge & potential at work, every single day. This is a profile that brings with it ample scope for moments of work-time glory & unparalleled industry exposure, fueled by the willingness and drive of every team member to go the extra mile and add value to our purpose – creating a stage for India to leave its significant impact in the world of Benefits globally.


If you identify yourself as a “people’s person”, thrive in an environment that exposes you to daily dealings with Multinational Corporates, possess the agility to learn and “un-learn” very quickly in a fast-paced environment and believe you have what it takes to be part of a very hard-working team that blends progressive outlooks with pragmatic advisory in the pursuit of bringing a world of value to their clients, drop me a line.. Let’s talk

Who we are and why you’d want to join us?

Employee Benefits (EB) Practice is the fastest growing business at ARIBL, experiencing unprecedented growth where we have been doubling our topline and bottom line for the last 4 years in a row. The International Business (IB) vertical of EB is an independent SBU with a focused approach to strengthening its brand globally - one that aligns with high standards of excellence and impeccable quality in delivering bespoke Benefit Solutions to its customers. We form the bridge between global expectations and seamless delivery of these services in India. In the vast universe of Employee Health, Wellbeing and Benefits, the International Business team is a focused group of talented professionals bringing India to the world and the world to India.

ARIBL is poised to be one of the top 3 Indian brokers by 2026. Apart from offering competitive salary compensations & benefits packages, we firmly believe in nurturing quality talent and deserving team-members by crafting some of the most unique incentive structures in our industry. Ours is a team who will never shy away from promoting the growth and careers of deserving candidates who prove their mettle. The average age & career graphs of some our most talented teammates will both surprise you and pique your interest. We’re willing to stay ahead of the curve in fulfilling your ambitions, if you’re willing to work together in bringing the best of your skills and attitude to help our team achieve its collective goals

Over and above all, we strive to make your workplace a reason you’d like to jump out of bed every single day and come work with a smile


Role Purpose

The purpose of the Client Retention Role is to proactively engage with existing clients, ensuring their continued satisfaction and loyalty to our organization. The role involves understanding client needs, anticipating issues, resolving concerns, and delivering excellent service to retain and expand the client base.


Key Expectations of the Role


Client Relationship Building:

  • Cultivate strong relationships with clients to gain a deep understanding of their insurance requirements and preferences.
  • Act as a point of contact for clients, demonstrating attentiveness, empathy, and professionalism in all interactions.
  • Retention Strategy Execution:
  • Develop and implement strategies to retain clients and minimize attrition rates within the portfolio.
  • Identify potential challenges to client retention and devise proactive approaches to address them.
  • Client Feedback Management:
  • Solicit and collect client feedback to gauge satisfaction levels and areas for improvement.
  • Collaborate with internal teams to address feedback and enhance the overall client experience.
  • Client Education and Communication:
  • Educate clients about their insurance coverage, policy benefits, and additional services available to them.
  • Regularly communicate with clients to update them on policy changes, industry updates, and relevant information.
  • Upselling and Cross-Selling:
  • Identify opportunities for upselling and cross-selling based on clients' needs and preferences.
  • Promote additional insurance products or services that align with clients' existing policies and coverage.

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