Senior Staff Software Engineer

4 weeks ago

gurgaon, India Majid Al Futtaim Full time

As a Senior Staff Software Engineer, you will play a pivotal role in designing and implementing systems that manage and enhance customer services. Your expertise in API development, data handling, and compliance with PCI DSS standards will be crucial in ensuring the secure management of sensitive customer information, including PII (Personally Identifiable Information) and PI (Personal Information). You will collaborate with cross-functional teams to deliver high-quality, customer-centric solutions that drive engagement and loyalty.

Key Responsibilities:

- Customer Services Development: Design and implement robust systems to manage customer services such as loyalty programs, preferences, saved addresses, saved cards, and customer communications.
- API Development: Develop and maintain scalable and secure APIs to facilitate seamless integration of customer services with other systems and applications.
- Data Security & Compliance: Ensure compliance with PCI DSS regulations and best practices for handling PII and PI data, implementing security measures such as encryption and access controls.
- Cross-Functional Collaboration: Work closely with product managers, data scientists, and other engineering teams to ensure alignment on customer service requirements and data usage.
- Technical Leadership: Provide guidance and mentorship to junior engineers, fostering a culture of collaboration, innovation, and high-quality software development.
- System Optimization: Analyze and optimize existing systems for performance, scalability, and reliability, ensuring that customer service features meet business needs and customer expectations.
- Customer Insights: Leverage customer data to inform feature development and improve customer engagement strategies, ensuring a data-driven approach to decision-making.
- Documentation & Best Practices: Create and maintain technical documentation, and establish best practices for API design, data handling, and compliance within the team.

Required Skills & Experience:

- 10+ years of experience in software engineering, with a focus on customer services or related areas in e-commerce or retail.
- Proven experience in developing and managing customer service features, including loyalty programs, preferences, addresses, and saved payment methods.
- Strong expertise in API development and integration, with a solid understanding of RESTful services and microservices architecture.
- Experience handling PII and PI data, ensuring compliance with data protection regulations such as PCI DSS.
- Knowledge of data security practices, including encryption, tokenization, and access control mechanisms.
- Strong analytical and problem-solving skills, with the ability to leverage data for informed decision-making.
- Experience in collaborating with cross-functional teams and leading projects in a fast-paced environment.
- Excellent communication skills, with the ability to articulate technical concepts to non-technical stakeholders.

Preferred Qualifications:

- Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and their services for data security and customer management.
- Knowledge of customer relationship management (CRM) systems and marketing automation tools.
- Experience with event streaming technologies and real-time data processing.
- Understanding of machine learning and AI applications in customer engagement and personalization.

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