Program Delivery Specialist

2 days ago

hubballi, India beBeeProgram Full time

Job DescriptionAbout Us:We are committed to providing high-quality education accessible and affordable to individuals worldwide. Our mission is to collaborate with top-tier universities across the globe, creating a platform for people to learn new skills and transform their lives.We achieve this by leveraging state-of-the-art technology, innovative curriculum, and hands-on instruction from senior faculty and mentors. This approach has educated over 250,000 individuals across 80+ countries.Role Overview:This role involves ensuring the smooth operation of our programs, supporting learners, and coordinating with internal teams for a seamless learning experience. You will be responsible for responding to learner inquiries, guiding them through the program journey, and resolving issues in a timely and professional manner.The ideal candidate will have excellent written and verbal communication skills, thrive in a fast-paced environment, and be adaptable to evolving processes.Key Responsibilities:Learner Support: Provide assistance to learners via live chat, email, and phone calls, ensuring accurate resolution of issues.Stakeholder Collaboration: Work closely with internal teams to manage program timelines, align deliverables, and identify areas for process improvement.Process Improvement: Identify opportunities to streamline program delivery, enhance learner satisfaction, and implement best practices for efficiency.Quality Control: Ensure all learning communications meet quality standards and branding guidelines.Qualifications and Skills:Bachelor's degree in a relevant field or equivalent qualification.Excellent Communication: Strong written and verbal English communication skills are essential.Adaptability to Business Needs: Ability to respond to tickets, chats, and out-calling as per business requirements.Customer-Focused: Demonstrated experience in a customer support role with the ability to resolve learner inquiries professionally.Tech-Savvy: Ability to quickly adapt to new software platforms and tools.Adaptable: Ability to work in a dynamic environment with flexibility and a positive attitude.Detail-Oriented: High attention to detail in written communication and problem-solving.Team Player: Collaborative mindset with a willingness to work across teams to provide exceptional learner support.Why Join Us?At our organization, you'll have the opportunity to make a real impact by helping professionals worldwide achieve their learning goals. We offer a collaborative work environment, opportunities for professional growth, and the chance to work with leading global educational institutions.

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