Voice and Digital Interaction Specialist

6 days ago

Tirupati, India beBeeDeveloper Full time

Genesys Cloud DeveloperWe are seeking a highly skilled Genesys Cloud Developer to join our team. As a key member of our Agile delivery team, you will design, build, and maintain scalable voice and digital interaction solutions using Genesys Cloud CX.The ideal candidate will have solid hands-on experience in Terraform, CI/CD, GitHub-based automation, and Salesforce (SF) integrations via Genesys Cloud APIs. You will be responsible for designing, configuring, and developing Genesys Cloud CX voice applications, including Conversation IVRs, bot flows, and inbound/outbound call routing.Design and develop voice bot and digital flows with call deflection, NLP integration, and callback orchestration.Build and optimize Outbound Dialer campaigns, schedules, retries, and wrap-up configurations.Implement and maintain Salesforce (SF) integrations through Genesys Data Actions and REST APIs.Use Terraform for managing Genesys Cloud infrastructure as code for consistent deployments.Manage CI/CD pipelines for automated flow deployment, configuration updates, and integration testing.Collaborate with cross-functional teams to deliver robust, maintainable solutions.Required Skills and QualificationsTo succeed in this role, you will need:4–5 years of hands-on experience in Genesys Cloud CX, focusing on voice, Conversation IVR, and outbound capabilities.Strong understanding of Architect call flows, IVR logic, bot flows, and queue routing.Knowledge of SIP, Edge configuration, WebRTC, and telephony troubleshooting.Ability to configure queues, divisions, roles, skills, and perform environment-level maintenance.BenefitsThis role offers a competitive compensation package and the opportunity to work with a cutting-edge technology platform.OthersWe value diversity, equity, and inclusion in our hiring process and look forward to receiving applications from candidates who meet the required qualifications.

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