Customer Success Executive
7 hours ago
We are seeking a Customer Success Executive with strong domain knowledge in the banking and financial services sector. This role involves providing hands-on technical assistance to clients, resolving platform issues, and ensuring smooth system operations and client satisfaction.Key ResponsibilitiesProvide first-line technical support to clients using Coligo’s core banking solutions.Troubleshoot application, API, and database-related issues.Resolve incidents efficiently while ensuring minimal disruption to client operations.Act as a domain expert to understand client issues in a business context.Collaborate with internal teams (development, QA, product) to escalate and resolve complex issues.Conduct client training and workshops as needed.Assist in system deployment, configuration, and release management (both onsite and offsite)Required Skills & Domain ExpertiseStrong understanding of BFSI domain (Banking, Financial Services & Insurance) processes and workflows.Familiarity with core banking operations like loan origination, customer onboarding, transaction management, and compliance.Proficient in handling APIs, SQL databases (MySQL preferred), and log debugging.Exposure to fintech applications and support environments.Excellent communication skills for client interaction and internal coordination.Problem-solving mindset with the ability to handle pressure and multitask.QualificationsBachelor’s degree in computer science, Information Technology, or a related field.1–3 years of experience in technical support with exposure to BFSI or fintech platforms.Knowledge of mobile app support (Flutter) or web platforms is a plus.What We OfferOpportunity to be part of a product-driven fintech scale-up.A collaborative and flexible work environment.Exposure to modern tech stacks and client-facing responsibilities.
-
Customer Success Executive
1 day ago
Kochi, India Coligo Full timeWe are seeking a Customer Success Executive with strong domain knowledge in the banking and financial services sector. This role involves providing hands-on technical assistance to clients, resolving platform issues, and ensuring smooth system operations and client satisfaction.Key ResponsibilitiesProvide first-line technical support to clients using...
-
Customer Success Executive
16 hours ago
Kochi, India Coligo Full timeWe are seeking a Customer Success Executive with strong domain knowledge in the banking and financial services sector. This role involves providing hands-on technical assistance to clients, resolving platform issues, and ensuring smooth system operations and client satisfaction.Key ResponsibilitiesProvide first-line technical support to clients using...
-
Customer Success Executive
12 hours ago
Kochi, India Coligo Full timeWe are seeking a Customer Success Executive with strong domain knowledge in the banking and financial services sector. This role involves providing hands-on technical assistance to clients, resolving platform issues, and ensuring smooth system operations and client satisfaction.Key ResponsibilitiesProvide first-line technical support to clients using...
-
Customer Success Executive
11 hours ago
Kochi, India Coligo Full timeWe are seeking a Customer Success Executive with strong domain knowledge in the banking and financial services sector. This role involves providing hands-on technical assistance to clients, resolving platform issues, and ensuring smooth system operations and client satisfaction.Key ResponsibilitiesProvide first-line technical support to clients using...
-
Customer Success Executive
2 weeks ago
Infopark-Kochi, Kochi, Kerala, India Instio Experiences Pvt Ltd Full time**About Instio**: Instio is an innovative hotel operations platform that helps streamline daily tasks in housekeeping, engineering, and front office departments. Our mobile and web apps are built for operational efficiency and smarter team coordination in hotels. **Job Overview**: We are looking for a **Customer Success Executive** who will assist in...
-
Customer Success Executive
1 day ago
Kochi, India Coligo Full timeWe are seeking a Customer Success Executive with strong domain knowledge in the banking and financial services sector. This role involves providing hands-on technical assistance to clients, resolving platform issues, and ensuring smooth system operations and client satisfaction. Key Responsibilities Provide first-line technical support to clients using...
-
Customer Success Executive
9 hours ago
Kochi, India Coligo Full timeWe are seeking a Customer Success Executive with strong domain knowledge in the banking and financial services sector. This role involves providing hands-on technical assistance to clients, resolving platform issues, and ensuring smooth system operations and client satisfaction. Key Responsibilities Provide first-line technical support to clients using...
-
Customer Success Executive
6 hours ago
Kochi, India Coligo Full timeWe are seeking a Customer Success Executive with strong domain knowledge in the banking and financial services sector. This role involves providing hands-on technical assistance to clients, resolving platform issues, and ensuring smooth system operations and client satisfaction. Key Responsibilities Provide first-line technical support to clients using...
-
Customer Success Executive
5 hours ago
Kochi, India Coligo Full timeWe are seeking a Customer Success Executive with strong domain knowledge in the banking and financial services sector. This role involves providing hands-on technical assistance to clients, resolving platform issues, and ensuring smooth system operations and client satisfaction.Key Responsibilities- Provide first-line technical support to clients using...
-
Customer Success Executive
7 days ago
Kakkanad, Kochi, Kerala, India Instio Experiences Full time ₹ 1,44,000 - ₹ 2,40,000 per yearAbout HotelOpsAIHotelOpsAI is an AI-powered platform built to optimize and automate hotel operations. From housekeeping to front desk, our smart tools streamline processes, improve staff efficiency, and enhance guest experiences. We're on a mission to bring intelligent, data-driven decision-making to the hospitality industry.RoleWe are seeking a highly...
