D365 FO Business Process Improvement Specialist

2 days ago

bhavnagar, India beBeeFunctional Full time

Job OpportunityWe are seeking an experienced D365 Finance & Operations specialist to enhance our Microsoft Dynamics 365FO environment. This role is focused on driving process improvements and system enhancements across key business domains—Finance, Accounting, Procurement, Customer Service, and Fulfillment/Warehouse Operations.Main Responsibilities:Finance & AccountingCollaborate with Finance leadership to design and implement process improvements in areas such as General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Budgeting, and Financial Reporting.Ensure compliance with accounting standards while leveraging D365FO capabilities.Support evolving financial planning and analysis needs, including advanced reporting and integration with Business Intelligence platforms.Procurement & Supply ChainPartner with Procurement to enhance supplier onboarding, sourcing, contract management, and purchasing workflows.Configure and optimize D365 Procurement & Sourcing modules to ensure cost-effective and compliant processes.Support supply chain visibility by aligning procurement with warehouse and fulfillment operations.Customer Service & Call CenterWork with Customer Service/Call Center leaders to refine sales order processing, customer interactions, and case management workflows.Ensure the system supports high service levels, efficient resolution, and integration with fulfillment and financial transactions.Develop processes that improve customer experience, retention, and responsiveness.Fulfillment & Warehouse OperationsPartner with Warehouse leadership to ensure accurate and efficient use of D365FO Warehouse Management (WMS).Enhance workflows for inventory accuracy, order fulfillment, and logistics execution.Support workforce adoption of standard operating procedures, handheld/scanning devices, and real-time reporting.Cross-Domain / ERP Functional SupportDocument business requirements and map them to D365FO functionality—acting as the bridge between business teams and technical resources.Manage functional configurations, testing, and user acceptance testing for enhancements, integrations, and upgrades.Lead process workshops, training sessions, and end-user enablement.Drive continuous improvement initiatives to support business scalability and operational excellence.Maintain a backlog of enhancement requests and help set priorities in alignment with business strategy.

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