Business Process Improvement Specialist

1 day ago

salem, India beBeeD365 Full time

Business Process Improvement SpecialistWe are seeking a D365 Finance & Operations Functional Specialist to support and enhance our mature Microsoft Dynamics 365FO environment.This role is focused on driving business process improvements and system enhancements across key business domains—Finance & Accounting, Procurement, Call Center/Customer Service, and Fulfillment/Warehouse Operations.Main Responsibilities:Partner with finance leadership to design and implement process improvements in areas such as General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Budgeting, and Financial Reporting.Ensure compliance with Generally Accepted Accounting Principles (GAAP) and regulatory requirements while leveraging D365FO capabilities.Support evolving financial planning and analysis needs, including advanced reporting and integration with Business Intelligence platforms.Collaborate with procurement teams to enhance supplier onboarding, sourcing, contract management, and purchasing workflows.Configure and optimize D365 Procurement & Sourcing modules to ensure cost-effective and compliant processes.Support supply chain visibility by aligning procurement with warehouse and fulfillment operations.Work with customer service/call center leaders to refine sales order processing, customer interactions, and case management workflows.Ensure the system supports high service levels, efficient resolution, and integration with fulfillment and financial transactions.Develop processes that improve customer experience, retention, and responsiveness.Partner with warehouse leadership to ensure accurate and efficient use of D365FO Warehouse Management (WMS).Enhance workflows for inventory accuracy, order fulfillment, and logistics execution.Support workforce adoption of Standard Operating Procedures (SOPs), handheld/scanning devices, and real-time reporting.Document business requirements and map them to D365FO functionality—acting as the bridge between business teams and technical resources.Manage functional configurations, testing, and User Acceptance Testing (UAT) for enhancements, integrations, and upgrades.Lead process workshops, training sessions, and end-user enablement.Drive continuous improvement initiatives to support business scalability and operational excellence.Maintain a backlog of enhancement requests and help set priorities in alignment with business strategy.

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