AI Solutions Lead

1 day ago

hubballi, India beBeeArtificial Full time

Job Description:noon is redefining what technology can do in the Middle East by building an ecosystem of digital products and services that power everyday life. We're looking for a leader who can help us transform our customer support capabilities across businesses and drive growth in the region.This role involves leveraging data to identify key opportunities in specific domains, conceptualizing and implementing AI-powered workflows, cross-collaborating with different teams, and developing personalized customer experiences.Key Responsibilities:Leverage data to identify key opportunities in specific domains such as productivity, retention & experience and propose suitable AI tool(s) with measurable impactConceptualize and implement AI powered workflows with an objective to reduce contact rate, reduce handling time and analyze customer sentiment for a tailored resolutionCross-collaborate with different teams mainly technology, product, data engineering, business and commercial and consolidate consumer insights into systems for decision makingDevelop and implement Co-pilot for chat and inbound support, leveraging insights from customer sentiments, pain point, customer profile & knowledge base to craft instantaneous unique responses specifically tailored to solve customer's concernsUse data and summarization of past customer interactions and personalize customer experiences across different channelsUpskill the CS teams to familiarize and actively use AI capabilities including prompt construction and data interpretationPartner with L&D and create relevant courses and playbooksDesign a feedback loop between engineering, CS and product teams to continuously evolve capabilitiesDefine and track key success metrics such as CSAT, Contact Deflection, AI Adoption and Resolution RatesTurn success into stories, how AI helped business in streamlining support and it's cost impactRequired Skills and Qualifications:Bachelor's degree in computer science or MBA from a top tier institute or a professional course in AI from a recognized institution would be an advantage5-8 years of experience in Customer Success, Customer Experience or Digital TransformationProven track record of integrating AI solutions in large/complex organizations with clear outcomesExcellent cross-functional communication – comfortable working with tech and non-tech teamsExcellent in analyzing complex, unorganized and large database and storytellingProven ability to translate business and functional pain-points into clear AI/Tech solutionsBonus - Experience in SaaS, e-commerce, or high-growth tech environmentsWho Will Excel?We're looking for people with high standards, who understand that hard work matters.You need to be relentlessly resourceful and operate with a deep bias for action.We need people with the courage to be fiercely original.noon is not for everyone; readiness to adapt, pivot, and learn is essential.

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