Training Manager
3 weeks ago
About The LeelaThe story of The Leela Palaces, Hotels and Resorts began when its founder Late Capt. CP Krishnan Nair opened. The Leela Mumbai in 1986. For over three decades, The Leela has been on a journey to delight guests by providing unparalleled luxury in captivating environs ensconced in the lap of nature, wrapped in the graciousness of Indian hospitality.Headquartered in Mumbai, The Leela Palaces, Hotels and Resorts is owned by a Brookfield Asset Management sponsored private real estate fund and operates thirteen award-winning properties in major cities and leisure destinations across India. These include the flagship hotel in the capital city of New Delhi, Bengaluru, Chennai, Udaipur, Jaipur, Gurugram, East Delhi, Mumbai, Gandhinagar, Kovalam, and Ashtamudi. The brand is also delighted to announce the upcoming opening of its latest property in Hyderabad. The Leela has a strong pipeline of future projects. The brand celebrates each hotel through its unique location, art, culture, and cuisine with thoughtful services, celebratory rituals, and immersive experiences. The Leela Palaces, Hotels and Resorts wasvoted the World’s Best Hotel Brand twice in a row by Travel + Leisure, USA, World’s Best Awards Survey, 2020 and 2021. In 2024, the brand has once again been featured in the top 3 World’s Best Hotel Brands, after the recognition in 2023. An epitome of true Indian luxury hospitality, The Leela is committed to providing guests with unforgettable stays in settings that capture the essence of India. The brand has a marketing alliance with US based Preferred Hotels & Resorts and is a member of the Global Hotel Alliance.Why join The Leela?• Award-Winning Brand: Join a brand that has been recognized as one of the World’s Best Hotel Brands for two consecutive years.• Commitment to Excellence: Be part of a team that is dedicated to providing the highest standards of service and hospitality.• Innovative Environment: Be part of a team that encourages creativity and innovation, ensuring that we stay at the forefront of luxury hospitality.• Career Growth: Benefit from our strong pipeline of future projects and opportunities for careeradvancement within The Leela and our global alliances.• Cultural Experiences: Engage with the rich cultural tapestry of India, bringing unique and authentic experiences to our discerning guests.
The Leela Hotels is seeking a dynamic and passionate
Training Manager
to elevate service excellence by driving impactful learning and development initiatives. The ideal candidate will be responsible for designing, implementing, and maintaining training programs that align with The Leela’s commitment to luxury, hospitality, and guest satisfaction. The Training Manager will work closely with department heads to ensure a cohesive approach to service standards, empowering our staff to deliver unparalleled guest experiences.
Key Responsibilities:Training Development and ImplementationDesign and execute training programs that reflect The Leela’s luxury brand standards and hospitality values.Conduct needs assessments to identify training gaps and recommend tailored programs to enhance skill levels.Develop onboarding programs for new employees, ensuring they are well-versed in company culture, service protocols, and standards of excellence.Coordinate with department heads to deliver customized training for key areas, such as front office, housekeeping, food & beverage, and spa services.Performance and Skill DevelopmentProvide ongoing training to enhance the professional skills of staff and ensure consistent service standards across all levels.Mentor and coach team members to foster growth, build confidence, and enhance guest interaction skills.Evaluate the effectiveness of training programs by collecting feedback, monitoring performance metrics, and making improvements based on data.Compliance and StandardsEnsure all training programs comply with hotel policies, safety regulations, and The Leela’s brand standards.Collaborate with the Quality and Guest Experience team to align training initiatives with guest satisfaction metrics and audit standards.Maintain and update training documentation, policies, and procedure manuals to reflect any changes in operational standards or regulations.Leadership and Relationship BuildingAct as a role model, embodying The Leela’s luxury brand ethos and high standards of hospitality.Build strong relationships with department heads and employees, creating an environment of continuous learning and improvement.Communicate effectively with leadership to report on training progress, challenges, and impact on employee performance.
Qualifications:Education:
Bachelor’s degree in Hospitality, Human Resources, Education, or a related field. Certification in Training & Development is a plus.Experience:
Minimum of 5 years in a training or learning and development role within the luxury hospitality industry. Experience with five-star hotel brands is preferred.Skills:
Exceptional communication, presentation, and interpersonal skills. Strong organizational and project management abilities.Attributes:
Empathetic, patient, and a team player with a commitment to excellence and continuous improvement.
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