Healthcare Support Professional

2 weeks ago


mumbai, India beBeeCustomer Full time

Are you looking to start a fulfilling career in healthcare support?About the RoleWe are seeking a Customer Support professional to join our team, with a focus on providing top-notch assistance to clients utilizing electronic health record systems.Deliver front-line support to healthcare practitioners through PracticeSuite's comprehensive solutions for medical practices.Respond promptly to client inquiries via phone, chat, or email, ensuring exceptional customer satisfaction.Analyze and troubleshoot issues related to EHR functionality, including charting, documentation, orders, templates, and workflows.Log, track, and manage support requests in our CRM system, guaranteeing timely follow-up and resolution.Key Responsibilities:EHR system experience: ability to provide expert support for various EHR functions.Client communication: strong verbal and written skills to ensure effective interaction with clients.Troubleshooting: aptitude for analyzing complex issues and finding efficient solutions.Support ticket management: ability to log, track, and resolve support requests in a timely manner.What We Offer:A dynamic work environment with opportunities for growth and development.Competitive compensation and benefits package.Chance to make a meaningful impact in the healthcare industry.



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