Customer Experience Manager

Being a CEM, the roles and responsibilities are: 1. To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns. 2. Improve customer service experience, create engaged customers and facilitate organic growth. 3. Take ownership of...

Being a CEM, the roles and responsibilities are:1. To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns.2. Improve customer service experience, create engaged customers and facilitate organic growth.3. Take ownership of customer...

Areas of Accountability: To hand hold the customers from post-sales to Handover. All communication with customers as their SPOC. To support the collection team in reducing the over dues Deliverables: customer satisfaction scores regularly sending project progress reports to customers resolving customer escalations in a time-bound manner and win-win...

Areas of Accountability: To hand hold the customers from post-sales to Handover. All communication with customers as their SPOC. To support the collection team in reducing the over dues Deliverables: customer satisfaction scores regularly sending project progress reports to customers resolving customer escalations in a time-bound manner and win-win...

Being a CEM, the roles and responsibilities are: 1. To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns. 2. Improve customer service experience, create engaged customers and facilitate organic growth. 3. Take ownership of...

Being a CEM, the roles and responsibilities are:1. To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns.2. Improve customer service experience, create engaged customers and facilitate organic growth.3. Take ownership of customer...

1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 2002. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...

Areas of Accountability: To hand hold the customers from post-sales to Handover. All communication with customers as their SPOC. To support the collection team in reducing the over dues Deliverables: customer satisfaction scores regularly sending project progress reports to customers resolving customer escalations in a time-bound manner and win-win...

Areas of Accountability: To hand hold the customers from post-sales to Handover. All communication with customers as their SPOC. To support the collection team in reducing the over dues Deliverables: customer satisfaction scores regularly sending project progress reports to customers resolving customer escalations in a time-bound manner and win-win...

About the Role As a Customer Experience Specialist, you are the face of Charitable Impact (client name) and the first point of contact for our users, which include donors, communities, companies, and charities. You are an enthusiastic and driven brand ambassador who nurtures giving journeys through inbound emails, calls, and chats. Support includes educating...