Technical Product Specialist

1 day ago

Jodhpur, India beBeeCustomerSupport Full time

Job Title:Senior Technical Support EngineerAbout the Role:This is a unique opportunity to work in a fast-paced environment where you will be responsible for providing advanced support and product expertise to our largest customers.You will work closely with other team members in Atlassian offices globally, performing root cause analysis, debugging and troubleshooting across multiple Atlassian products.This role requires excellent communication skills, as you will need to communicate complex technical details to executive-level customers.In addition to your technical expertise, you will also be expected to coach others on how to perform technical interviews and assist your global teammates in driving long-running tickets to resolution.We are looking for someone who is passionate about delivering exceptional customer experiences and has a strong background in Java support, software services, and system administration.Key Responsibilities:Provide advanced support and product expertise to our largest customers.Perform root cause analysis, debugging and troubleshooting across multiple Atlassian products.Communicate complex technical details to executive-level customers.Couch others on how to perform technical interviews.Assist global teammates in driving long-running tickets to resolution.Requirements:To be successful in this role, you will need:8+ years of experience in Java support, software services, and system administration.Experience with operating systems (e.g. Linux, OS X, and Windows)Experience being Subject Matter Expert in multiple Atlassian products.Strong communication skills, including the ability to communicate complex technical details to non-technical stakeholders.A proven track record of delivering exceptional customer experiences.Ability to work in a fast-paced environment and prioritize tasks effectively.Experience with networks and technologies, including proxies, load balancers, LDAP, Active Directory, SSL.Understanding of application server technologies (e.g. Tomcat, Apache, WebSphere, J Boss).Experience with SQL databases.Experience in escalation handling.Experience working with enterprise customers.What We Offer:We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.You will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.We are committed to creating a positive and inclusive work environment that supports the well-being of our employees.How to Apply:If you are a motivated and experienced technical professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.Please submit your resume and a cover letter outlining your relevant experience and qualifications.

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