Global Technical Solutions Specialist

1 day ago

Jodhpur, India beBeeTechnical Full time

Exciting opportunities exist for highly skilled Technical Support Engineers to provide expert-level support across global SaaS products, enterprise applications, and IT systems. This role is ideal for professionals who excel at troubleshooting, customer interaction, application support, and technical analysis in L1 and L2 environments.Key aspects of the position include:Providing timely and effective technical support to global users across web applications, cloud-based systems, and enterprise environments.Handling real-time technical issues, contributing to product support, and ensuring smooth resolution for global users.Working closely with engineering, QA, product, and DevOps teams to drive faster issue resolution and product reliability.This freelance opportunity offers a unique chance to work on a wide variety of technologies, including SaaS platforms, internal apps, cloud systems, or enterprise environments.RequirementsMinimum 1–3 years of hands-on experience in Technical Support, IT Support, Application Support, or related roles.Strong troubleshooting skills across software, systems, networks, or cloud environments.Understanding of operating systems, basic networking concepts, and application-level debugging.Experience using common ticketing tools (ServiceNow, JIRA, Zendesk, or equivalents).Strong communication skills and the ability to work with international teams.Ability to work independently in a remote setup.Preferred SkillsExperience supporting SaaS products or cloud environments (AWS, Azure, GCP).Familiarity with SQL for basic data validation or debugging.Understanding of APIs, log analysis, or monitoring systems.Basic scripting knowledge (Bash, PowerShell, Python).Exposure to ITIL processes (incident, problem, change).Experience working alongside engineering or DevOps teams.Why Choose This OpportunityWork on global support initiatives with real-time impact.Multiple openings enable fast-track onboarding.100% remote with flexible hours.Long-term freelance work with stable demand.Opportunity to build deep experience across SaaS, cloud, and enterprise systems.To apply, please send your CV to Careers@SkillsCapital.io

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