Solutions-Focused Implementation Manager
1 day ago
About the RoleWe are seeking an experienced professional to lead the successful implementation of our VMS solution for clients and partners. This role is critical to ensuring high-quality, timely project delivery with a strong emphasis on customer satisfaction, efficiency, and long-term scalability.As a key member of the Delivery Team, you will oversee the project lifecycle from requirements gathering to production go-live. With a mix of technical expertise, functional knowledge, and strong stakeholder management, you will ensure each implementation drives measurable value for our customers.We value a hands-on, solutions-focused mindset, and a strong sense of ownership. If you thrive in dynamic environments, enjoy solving complex problems, and can balance technical detail with strategic delivery—this role is for you.Key Responsibilities:Techno-Functional Leadership: Lead and manage the end-to-end implementation of functional workstreams, serving as a product and domain expert.Solution Design Ownership: Facilitate the design phase by sharing industry best practices, delivering product demonstrations, and developing functional design documentation.Advanced Configuration: Translate complex business requirements into tailored configurations within the VMS platform. Collaborate with the technical team to ensure alignment and delivery on milestones.Deployment Management: Develop and execute detailed deployment and cutover plans, ensuring a seamless transition to production environments.Stakeholder Engagement: Build and maintain strong relationships with clients, internal teams, and external partners. Navigate and resolve complex stakeholder expectations.Clear Communication: Provide clear, concise updates to stakeholders at all levels. Communicate effectively across distributed, remote, and hybrid teams.Project Management: Manage enterprise-level implementations involving ERP/CRM integrations and multi-phase deliverables. Drive estimation, timeline adherence, risk mitigation, and governance.Executive Reporting: Present project status and KPIs to senior leadership through weekly program reviews and monthly steering committee (SteerCo) updates.RequirementsDomain Knowledge: Strong functional knowledge of Contingent Staffing VMS, Supplier Relationship Management (SRM), Supply Chain, HRTech and/or Procurement processes(P2P).Technical Expertise: Minimum 5 years of experience with B2B web-based software development, deployment, and configuration, ideally within enterprise environments.SQL & Database Proficiency: Working experience with SQL and other relational databases for configuration and troubleshooting purposes.Educational Qualifications: Bachelor's degree (BS/BA) in Computer Science, Procurement, or a related discipline. Foreign equivalent degrees are acceptable.Program Leadership: Proven success in managing large-scale implementation programs, particularly involving ERP/CRM integrations. Strong skills in project planning, execution, timeline management, and risk handling. Experience in implementing SaaS-based products is a strong added advantage.Stakeholder Management: Confident in managing both internal and external stakeholders with professionalism and poise.Communication & Mentorship: Excellent written and verbal communication skills. Ability to mentor and guide peers and junior team members.Proactive & Results-Oriented: Self-motivated, detail-oriented, and committed to delivering high-quality results.
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