CRM MS DYNAMICS

22 hours ago


pune, India Zensar Technologies Full time

Position-CRM MS DYNAMICS - Consultant

Exp-6-10 years

Mandatory skills-Microsoft Insights and Journeys, Customer Insights Journey (Marketing Module)

Location-Pune, Bangalore, Hyderabad, Kolkata & Chennai

Notice- Immediate-30 Days


Job Description:

MSD Consultant with 6-10 years’ experience. Consultant should have good knowledge of


- Dynamics 365 Customer Insights Journey

- Dynamics 365 Customer Insights Data


Activities to be performed:

  • Review of the current implementation for optimization/fixing in the current flows
  • Monitoring, reporting and processing - with defined SLA(1) - tickets, tracked on a platform made available by Client related to bug, issues and notifications
  • Standard configuration activities on the platform and small evolutions (activities with an effort equal or less than 3 days are included, more than 3 days will be managed in separate offers)
  • Interface with Microsoft technical support in case of malfunctions (ticket opening, escalation etc)
  • Proactive management of platform updates with related regression tests where necessary
  • Weekly data quality check with SAP CDC
  • Management and monitoring of inbound flows
  • Management and monitoring of outbound flows
  • Management of users and roles
  • User support
  • Weekly status update
  • Quarterly report for ISO27001 (2)
  • Support in analyzing new features.



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