CRM MS DYNAMICS
22 hours ago
Position-CRM MS DYNAMICS - Consultant
Exp-6-10 years
Mandatory skills-Microsoft Insights and Journeys, Customer Insights Journey (Marketing Module)
Location-Pune, Bangalore, Hyderabad, Kolkata & Chennai
Notice- Immediate-30 Days
Job Description:
MSD Consultant with 6-10 years’ experience. Consultant should have good knowledge of
- Dynamics 365 Customer Insights Journey
- Dynamics 365 Customer Insights Data
Activities to be performed:
- Review of the current implementation for optimization/fixing in the current flows
- Monitoring, reporting and processing - with defined SLA(1) - tickets, tracked on a platform made available by Client related to bug, issues and notifications
- Standard configuration activities on the platform and small evolutions (activities with an effort equal or less than 3 days are included, more than 3 days will be managed in separate offers)
- Interface with Microsoft technical support in case of malfunctions (ticket opening, escalation etc)
- Proactive management of platform updates with related regression tests where necessary
- Weekly data quality check with SAP CDC
- Management and monitoring of inbound flows
- Management and monitoring of outbound flows
- Management of users and roles
- User support
- Weekly status update
- Quarterly report for ISO27001 (2)
- Support in analyzing new features.
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