Senior IT Service Management Specialist

1 week ago

kolkata, India beBeeServiceoriented Full time

As a skilled ServiceNow developer, you will play a vital role in designing and implementing cutting-edge IT service management solutions. This position is ideal for individuals who possess expertise in ITSM modules, particularly Configuration Management Database (CMDB), and have hands-on experience with ServiceNow Discovery and Service Mapping.About the RoleThis role involves leveraging your technical knowledge to enhance the efficiency of CMDB setups, ensure data accuracy, and create robust documentation for future reference. You will be responsible for integrating CMDB with other ServiceNow modules, such as Incident, Problem, and Change Management, to deliver end-to-end service management experiences.ResponsibilitiesDesign and implement scalable IT service management solutions using ServiceNow.Develop and maintain configuration documentation for CMDB setups.Collaborate with cross-functional teams to identify areas for improvement in IT service delivery.Conduct regular health checks and audits of the CMDB to ensure accuracy and completeness.Analyze business requirements and develop process improvements to optimize IT service management processes.RequirementsProven experience in IT service management, specifically in CMDB and ServiceNow.Strong understanding of ITIL processes, including Configuration Management.Proficiency in scripting and automation tools to enhance CMDB and Discovery functionalities.Excellent analytical and problem-solving skills.Ability to work collaboratively with technical and non-technical stakeholders.What We OfferWe provide a dynamic and supportive environment that fosters growth and development. As a valued member of our team, you can expect:The opportunity to work on challenging projects that drive business outcomes.A competitive compensation package and benefits.Ongoing training and professional development opportunities.A collaborative and inclusive work culture.

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