Key Account Manager

3 days ago

mumbai, India Airtel Business Full time

Job Title: Account Manager

Function: Sales

Reporting to: Business Manager

Purpose of the Job:


Responsible for end-to-end telecom & connectivity needs of a set of corporates, Government/ PSU Accounts. Ensures achievement of the Sales & Revenue targets, by selling Core Data Services ( MPLS, ILL, VSAT, NLD ) , Non-Core Data Services ( Collaboration Video/Audio, Network Integration, Data Center Managed Services, Cloud Services, IoT , Cyber security) Voice Solutions ( Mobility & Fixed Line ) in line with the government bids/ tenders.


Deliverables:

· Build strategic relationship with key decision makers in the assigned accounts

· Stay up-to-date with the tendering, process/ compliances in the segment

· Ensure diligent bid management with the bid managers and the TSG team

· Driving revenue enhancement in the accounts (both Data and Voice) though effective account management, along-with retention and timely collection of the existing revenue

· Augment solution selling, and drive new product penetration in emerging markets

· Co-ordinate with the cross functional teams, both internally (TSG, CE, Networks, etc) and externally (Partners, Vendors, Clients, etc) to ensure business target achievements and meeting customer expectations on service delivery.

· Ensure the account business target achievement on: Order booking, Revenues, Collections, New Account identification and Churn control

· Business processes: Comply and follow business processes both internal and external in line with government Policies


Major Challenges:

· To work in alignment with processes on Data and Voice

· To work on retention of existing revenue as well and grow new products.

· Stakeholder Management and building strong relationships in the Accounts


Demonstrate (Key competencies):

· Thorough knowledge of tendering business in Govt /PSU industry and Corporate Clients

· Zeal to tackle new challenges.

· Knowledge of Sell through business in large & complex project

· Commercial

· Customer Service Orientation

· Key Account Planning & Management

· Executive Presence – ability to handle CXO discussions

· Enterprise & nex generation Product Knowledge

· Ability to devise creative ideas to attract the target customer’s attention

· Liaising with the key stakeholders


Educational Level:

· MBA or equivalent Preferred

· B. Tech. + MBA


Working Experience:


· 10+ years’ Enterprise Sales experience with Enterprise Accounts or in the Govt sector/ PSUs preferably from telco/system integrator industry

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