Customer Service Team Lead
7 days ago
Job Title:Customer Service Team LeadOverview:The Customer Service Team Lead oversees a group of customer support agents responsible for handling inquiries and resolving issues related to travel bookings, tickets, refunds, cancellations, and itinerary changes.About the Role:This role is ideal for individuals with strong leadership skills, who can effectively manage and motivate their team members to achieve high service levels and process metrics.Responsibilities:* Manage daily operational performance of the assigned team to meet service standards and key performance indicators (KPIs).* Drive agent-level efficiency in resolving complex customer complaints and concerns.* Conduct quality assessments and coaching sessions to ensure adherence to company processes, effective communication, and high customer satisfaction ratings.Requirements:* Proven leadership experience in a call center environment with a focus on customer service and team management.* Strong understanding of call center metrics, including average handle time (AHT), customer satisfaction (CSAT), and quality assurance (QA) scores.What We Offer:A dynamic work environment with opportunities for growth and development. A competitive salary package and benefits. The chance to work with a talented team of professionals dedicated to delivering exceptional customer experiences.
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Customer Service Representative
2 weeks ago
Aligarh, India Policybazaar.com Full timeJob Title: Customer Service ExecutiveCTC: ₹2.5-4 LPALocation: GurugramExperience: 0-5 yearsEducation: Graduation requiredJob Summary:We are hiring Customer Service Executives to manage customer queries and provide excellent support to our clients. The role requires strong communication skills and the ability to handle customer concerns professionally.Key...
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Service delivery manager
7 days ago
Aligarh, India 3Columns Full timeCompany Profile: 3 Columns is a specialist cybersecurity firm delivering a wide range of services from Security Assurance, Security Governance, Professional services and Managed Services. Solutions include Managed Security Services, Offensive Security Services, Cyber Security Consulting, and professional services to assist customer deploy all the required...
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Service Executive
1 week ago
Aligarh, India Precision Electronic Instruments Co. Full timeWe are looking for a competitive and trustworthy Sales and Service Executive to help us build up our business activities. **Responsibilities**: - Knowledge of servicing and sales. - Ready to learn - Conduct market research to identify selling possibilities and evaluate customer needs - Actively seek out new sales opportunities through cold calling,...
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Team Leader
1 week ago
Aligarh, Uttar Pradesh, India Fintrust Capital Full time ₹ 4,00,000 - ₹ 12,00,000 per yearRole & responsibilitiesLead, manage, and motivate a team of sales executives to achieve individual and team sales targets.Develop and implement sales strategies to drive revenue growth and market expansion.Monitor daily sales performance, analyze data, and prepare weekly/monthly performance reports.Provide regular coaching, training, and feedback to improve...
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Lead Credit Modelling
2 weeks ago
Aligarh, India Scienaptic AI Full timeCompany DescriptionScienaptic AI is dedicated to expanding access to credit by transforming the technology behind credit decision-making. With over 150 years of credit expertise built into its AI-powered platform, Scienaptic helps financial institutions like banks, credit unions, fintech companies, and other lenders improve their underwriting decisions. The...
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Client Services Executive
2 weeks ago
Aligarh, India Bright Communications Full timeCompany Description Bright Communications is renowned for generating valuable business ideas for brands across the entire ecosystem. Our strong team of highly skilled professionals adopts the most innovative and creative media research tools with a client-centric mindset. We tailor our digital marketing services to meet your specific requirements and provide...
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Application Support Lead
2 weeks ago
Aligarh, India Mount Talent Consulting Pvt Ltd. Full timeWe are looking for an experienced and driven Lead – Product Support to manage and guide a team of support engineers, ensuring the timely and effective resolution of complex product issues. In this role, you will act as the escalation point for unresolved technical problems and coordinate closely with Engineering, Product, and Customer Success teams to...
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Support Lead
2 weeks ago
Aligarh, India Capgemini Engineering Full timeJob Title: Support Lead - Camstar/Opcenter/MES Techno-Functional Consultant (10 to 12 yrs exp.)Must Have Technical and Functional Skills:- Maintenance of Manufacturing Execution Systems (MES) on Siemens Opcenter MOM platform- Hands-on support experience in MES like Opcenter MOM platform (Discrete Module preferred), Apriso, GE Proficy, Hydra, etc.- Experience...
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Associate Consultant
6 days ago
Aligarh, India Axience Full timeAbout AxienceAxience is a professional business services firm, established with a credo of delivering “Integrated Bespoke Solutions” for our clients. Our vision is to "Impact our clients, colleagues and community with innovation, insight and empathyWe provide high quality customized and boutique style business and financial research services and have...
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Associate Consultant
6 days ago
Aligarh, India Axience Full timeAbout AxienceAxience is a professional business services firm, established with a credo of delivering “Integrated Bespoke Solutions” for our clients. Our vision is to "Impact our clients, colleagues and community with innovation, insight and empathyWe provide high quality customized and boutique style business and financial research services and have...