IT Service Management Specialist

1 day ago

kottayam, India beBeeIsm Full time

ITSM Specialist Role OverviewWe are seeking a highly skilled IT Service Management (ITSM) specialist to lead the management of our IT service platform. The ideal candidate will have hands-on experience with ITSM tools, particularly Freshservice, and possess excellent problem-solving and analytical skills.This role involves configuring and customizing Freshservice modules, implementing automation workflows, SLAs, and integrations with other enterprise tools. A strong understanding of ITIL best practices is essential for this position.Key Responsibilities:Design, refine, and manage ITSM processes aligned with industry standards.Ensure compliance, consistency, and continuous improvement across service management operations.Required Skills and Qualifications:At least 3 years of experience in ITSM roles.2+ years hands-on experience with Freshservice administration and configuration.Excellent problem-solving and analytical skills.Strong understanding of ITIL best practices.Benefits:A dynamic work environment that fosters innovation and growth.Opportunities for professional development and skill enhancement.

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