hypermarket store manager- rrl kerala

1 week ago

thrissur, India Reliance Retail Full time

Company OverviewReliance Retail is India's largest and most profitable retailer, recognized for its robust omni-channel presence and commitment to delivering superior value, quality products, and an exceptional shopping experience. Serving over 193 million customers nationwide, Reliance Retail operates across major consumption segments with a widespread network of 15,000+ stores in 7,000+ cities.Job OverviewWe are seeking an Executive-level Hypermarket Store Manager for our locations across Thrissur, Palakkad district, Thiruvananthapuram, Tiruvalla, Ernakulam, and Malappuram. This full-time role requires overseeing daily store operations, ensuring optimal performance, and delivering best-in-class customer experiences in alignment with Reliance Retails standards.Qualifications and SkillsDemonstrable expertise in store management within large format retail settings; strong ability to drive operational excellence (Mandatory skill).Proven experience in retail operations, including opening, closing, and compliance processes to maintain seamless functioning.Comprehensive knowledge of inventory management, ensuring accurate stocks, timely replenishment, and reduction of stock-outs.Proficiency in P&L management with a consistent record of meeting sales targets and optimizing store profitability through strategic planning.Exceptional team leadership abilities with a history of recruiting, mentoring, and developing competent, high-performing teams.Keen attention to shrinkage control, establishing preventive measures and responding swiftly to minimize losses and discrepancies.Strong analytical and decision-making skills to evaluate store performance metrics and implement business improvements.Excellent communication and interpersonal skills to cultivate a collaborative environment with staff, customers, and stakeholders.Roles and ResponsibilitiesLead all aspects of hypermarket operations to deliver an unparalleled in-store customer experience consistent with company standards.Oversee inventory, stock replenishment, and shrinkage control, ensuring optimal product availability and supply chain efficiency.Manage and analyze store P&L statements to achieve assigned business targets and implement cost-effective strategies.Recruit, train, supervise, and motivate staff while fostering a positive, performance-driven work culture.Develop and execute business plans, sales promotions, and merchandising initiatives to drive store footfalls and sales growth.Ensure compliance with company policies, statutory requirements, and operational systems and processes at all times.Address and resolve customer escalations, maintain high standards of customer service, and leverage feedback for continuous improvement.Collaborate with regional and central teams to align store objectives with broader business goals and participate in strategic projects.

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