Customer Experience Specialist

2 days ago

bangalore, India Posha Full time

Posha builds cooking robots that live inside your kitchen and cook food for you completely autonomously. Posha robots use Artificial Intelligence enabled Computer Vision to consistently and reliably cook the best food for our usersSee it in action: **https://bit.ly/howposhaworks**Posha is a fast-growing Series-A funded startup backed by Tier-1 VCs including Accel Partners, Waterbridge Ventures.What can I expect from this role?As a Customer Experience Specialist at Posha, we see you as capable of streamlining various processes over the coming few months and helping us navigate roadblocks remotely while we scale and put a few thousand devices at our users home in the US.What will my work responsibilities look like if I join Posha?In this role, you'll be a part of the Customer Success function and key responsibilities shall include but not be limited to –- Manage all customer-centric communication channels – including app and website chat flows – while maintaining key support metrics- Handle customer concerns end-to-end: direct them to the right solutions, follow up with internal teams, and ensure satisfaction- Own customer relationships in an external-facing role, primarily with users based in the USA- Use CRM tools to manage the customer lifecycle and track engagement- Identify and remove process roadblocks; suggest improvements to management and automate repetitive workflows- Work on community engagement strategies to drive retention and reduce churn- Relay customer insights and feedback to product, operations, and engineering teams to influence key decisionsWhat makes you a match for us?- Willingness to work in US timings (Rotational shifts between 9PM to 2 PM IST)- Exceptional English communication with clear diction – any experience of supporting US-based customers/clients is a plus- Intermediate Excel skills and should be comfortable with tech tools and streamlining processes as much as possible- Should be process-driven, an effective communicator, and appreciate a dynamic work environment- Patience, empathy, strong interpersonal & relationship building skillsWorking at Posha- Equity ownership through our ESOP program- Comprehensive wellness benefits to keep you thriving- Quarterly reviews built for fast career accelerationAnd of course working with a team that's genuinely obsessed with great food.Discover Posha- What users have to say about our Product- Twitter love from users- How Posha works- Our Website- Read Our Story

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