Operations Head

2 days ago

uttar pradesh, India Ingenico Full time

Innovate. Grow. Deliver trusted payment experiences.At Ingenico, we’re transforming how businesses and consumers connect through seamless, secure, and trusted payment experiences. With operations in 120+ countries, we empower merchants and partners to grow through cutting-edge payment technologies — and we’re just getting started.What You’ll DoProvide daily hands-on operational leadership to the team, driving efficiency and ensuring high-quality service delivery across all departments.Determine work requirements and allocate duties to Team Leaders and employees.Implement and monitor improvements to Repair Centre processes and facilities.Minimise operational costs by analysing and executing process improvements to achieve greater efficiency.Source and lead digital solutions to support continuous improvement initiatives.Ensure a safe work environment and lead all Work Health & Safety (WHS) initiatives.Monitor and manage service levels to drive ongoing performance improvement.Manage efficient and productive process flows in Service Repair operations.Address performance matters within Service Repair teams and ensure clear feedback and accountability.Collaborate cross-functionally with other departments and project teams to implement new initiatives.Support and educate employees on new systems and process changes.Drive innovation and operational excellence across the Repair Services team and warehouse operations.Lead, coach, and mentor team members to build a high-performance culture focused on engagement and accountability.Ensure adherence to all Quality Management System procedures and policies.Maintain full risk management and compliance oversight, conducting risk assessments and ensuring audit readiness.Manage budgets and forecasts, balancing cost control with service quality and long-term strategic planning.Ensure customer-centric operations that exceed client expectations and drive cross-department collaboration.What You Bring10+ years of experience in a repair, warehousing, distribution , repair, or logistics environment.Strong leadership and interpersonal skills, with proven experience leading teams and influencing across functions.Ability to prioritize, multi-task, and make decisions independently while maintaining accountability.Excellent communication skills and a track record of effective stakeholder engagement.Proficiency in warehouse management systems (WMS) and ERP principles.Strong analytical and process management skills, with expertise in reporting and performance tracking.Technical understanding of Ingenico products or similar electronic devices, and competence in repair processes and terminology.Knowledge of Occupational Health & Safety (OHS) principles and legislation.Understanding of BIS and EPR processes, including applications, renewals, and annual filings.Qualification in Warehouse or Technical Service Centre Management, or tertiary studies in business (highly regarded).Experience in driving continuous improvement, innovation, and team engagement.Why Join IngenicoBe part of a global payments leader that’s shaping the future of commerce.Join a dynamic, collaborative, and diverse team that values innovation and impact.Enjoy career growth, learning opportunities, and flexible hybrid work.At Ingenico, diversity fuels innovation. We’re proud to be an Equal Opportunity Employer — and we can’t wait to see what you’ll bring to our team.Ready to grow with us? Apply now and help us deliver the next generation of trusted payment experiences.

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