Techno-Functional Support Consultant – Dynamics AX

2 months ago

hyderabad, India C3IT Solutions - A Saxon Company Full time

Dear Candidate,


We are looking for Techno-Functional Consultant on Dynamics Axapta with experience in Finance and Operations and looking for a quick joiner.


Job Location : Hyderabad


Job Description:

We are seeking a Techno-Functional Support Consultant with expertise in the Finance module of Microsoft Dynamics AX. This role is primarily focused on providing day-to-day support and ensuring smooth operation of the Finance functionalities within Dynamics AX. The ideal candidate will work closely with finance teams to troubleshoot issues, resolve incidents, and maintain configurations to optimize system performance and ensure accurate financial reporting.


Key Responsibilities:


Support & Troubleshooting:

  • Provide dedicated support for the Finance module in Dynamics AX, addressing user inquiries and resolving technical issues related to General Ledger, Accounts Payable, Accounts Receivable, and Fixed Assets.
  • Monitor system performance, troubleshoot errors, and escalate complex issues to technical teams as needed.
  • Assist in the resolution of incidents, service requests, and minor changes related to the Finance module, ensuring minimal disruption to business operations.

Configuration & Maintenance:

  • Manage and maintain configurations within the Finance module, making updates as required to meet business needs.
  • Perform regular data validation checks, ensuring financial data integrity and compliance with accounting standards.
  • Support month-end and year-end closing activities by verifying data accuracy and ensuring that the system is prepared for reporting requirements.

User Assistance & Documentation:

  • Provide guidance to finance users on system functionality, helping them maximize the use of Dynamics AX for financial processes.
  • Create and update user documentation and support materials, focusing on common Finance module tasks and troubleshooting steps.
  • Conduct training sessions and one-on-one support to help users navigate and efficiently utilize the Finance module.

Continuous Improvement & Issue Prevention:

  • Monitor and analyze recurring issues, identifying opportunities for system improvements or configuration adjustments to prevent future incidents.
  • Work with other support teams to develop and implement best practices for maintaining the Finance module.
  • Stay updated on Dynamics AX updates and patches, applying relevant changes to the Finance module to enhance functionality and stability.

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