Female Hotel Reservation executive

2 hours ago


delhi, India Hotel Grand Godwin Full time

Hotel Reservation Executive / Agent – Key ResponsibilitiesHandle Guest ReservationsProcess all incoming reservation requests via phone, email, or online booking platforms.Confirm bookings accurately with complete guest details (dates, room type, rates, preferences).Maintain Reservation RecordsUpdate the hotel's reservation system (PMS) with all new, modified, or cancelled bookings.Ensure data accuracy and prevent duplicate or overlapping bookings.Coordinate with Other DepartmentsCommunicate guest arrivals, VIPs, and special requests to the Front Office, Housekeeping, and F&B departments.Ensure smooth check-in experience by aligning with the front desk team.Manage Room Inventory & RatesMonitor room availability and rate changes daily.Work with the Revenue or Sales team to optimize room sales and occupancy.Provide Guest AssistanceRespond promptly and professionally to guest inquiries and requests.Offer information about room types, rates, facilities, promotions, and nearby attractions.Handle Payments & BillingProcess deposits, advance payments, or pre-authorizations for confirmed bookings.Verify payment details as per hotel policy.Monitor No-Shows and CancellationsTrack no-shows and cancellations daily, applying hotel policies (charges, refunds, etc.) appropriately.Ensure Quality and StandardsFollow hotel reservation procedures and maintain service quality.Handle guest complaints politely and escalate issues to management if needed.Upselling & Cross-SellingPromote higher room categories or special packages to maximize revenue.Reports & DocumentationPrepare daily, weekly, and monthly reservation reports (occupancy, revenue forecast, cancellations, etc.).Job Type: Full-timePay: ₹24, ₹28,000.00 per monthWork Location: In person



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