TSM Servicenow Developer/Tester

2 days ago

pune, India Wipro Full time

ServiceNow Developers

Skilled ServiceNow TSOM Developer with extensive experience in developing and implementing ServiceNow applications, specifically within the Telecommunications Service Operations Management (TSOM) domain. This role involves customizing applications, integrating with other systems, and ensuring optimal performance and user satisfaction. The candidate should have experience in managing and optimizing telecommunications service operations. This role involves view of designing, implementing, and maintaining telecommunications systems to ensure efficient and reliable service delivery.

Must Have
At least 6 yrs of development experience (no administration) on ServiceNow platform
At least 2 yrs of integrations experience with ServiceNow
Certified Application Developer with experience of developing at least 2 custom apps
Experience of Telecom business and domain ; ServiceNow TSM modules
*For Senior developer the minimum experience required is 8-10 yrs;
Key Responsibilities
Develop and Implement Solutions : Design, develop, and implement ServiceNow TSOM applications to meet business requirements.
Customization : Customize ServiceNow applications, including screen tailoring, workflow administration, and report setup.
Integration : Integrate ServiceNow with third-party systems and applications using REST/SOAP APIs.
Troubleshooting : Identify and resolve issues related to ServiceNow applications, ensuring minimal downtime.
Documentation : Create and maintain technical documentation for ServiceNow applications and integrations.
Performance Optimization : Monitor and optimize the performance of ServiceNow applications.
Collaboration : Work closely with cross-functional teams to gather requirements and deliver solutions.
Training and Support : Provide training and support to end-users and other stakeholders.
Technical Skills :
Proficiency in JavaScript, HTML, CSS, and AngularJS.
Experience with REST/SOAP APIs, Glide, Jelly Scripting, and MID Server.
Strong understanding of ITSM, ITOM, and other ServiceNow modules.
CSDM Fundamentals, Telco Product modelling using CSDM
Trained on TSM for ITSM Specialist & Verizon Case Study
Tools & Technologies: REST/SOAP APIs, Glide, Jelly Scripting, MID Server

ServiceNow Tester
Experience in testing various modules within ServiceNow (e. g. Change, Incident, Knowledge, Problem, CMDB, Integrations) . Business Knowledge of Telecom domain will be a plus.
Keep Management updated of progress or report issues.
Testing experience on Service Catalog Integration Hub and Flow Designer and general integration.
Knowledge of workflows in various ITSM modules (Incident, Change, Problem, Service Catalogue, IT Asset Management, CMDB, TSM & OMT).
Knowledge of test automation using ATF.
Should be able to do Test Case Design, Test Planning and Test Strategies.
Knowledge on automation tools such as ATF, Selenium, QTP is an added advantage.
Good understanding of REST API's.
Excellent written and verbal communication skills.
Demonstrate strong ability to evaluate constraints, risks and dependencies. Analytical mind and problem-solving aptitude

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