Assistant Manager

Job Description About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Roles & Responsibilities Commvault SaaS Cloud Endpoints Backup Roles & Responsibility :- - Deploy and configure Commvault Endpoint client agents on Windows/Linux /macOS systems. - Manage onboarding of new users and devices through Commvault Command Center (Metallic/Cloud). - Configure backup policies, schedules, and retention rules for endpoint data. - Implement best practices for endpoint data compliance in cloud SaaS environments - Perform file-level and folder-level restore operations on end-user devices. - Assist end-users with self-service recovery issues and data retrieval requests. - Manage device migration restores and mass recovery during system failures or ransomware events. - Maintain detailed logs and audit records for all recovery operations. - Manage onboarding/offboarding workflows for new and departed employees. - Decommission devices safely and ensure proper data archival. - Reassign endpoint backup data to new users/devices when required. - Resolve endpoint agent issues (indexing failure, quota exceed, sync failure, connectivity problems). - Work with network and security teams for VPN, firewall, and cloud access issues. - Provide RCA for recurring endpoint backup failures. - Generate endpoint backup compliance reports, capacity usage, and SLA adherence reports. - Provide audit trails for data recovery activities. - Maintain documentation for endpoint backup processes, policies, and deployment guides. - Assist end users with backup/restore queries and agent installation support. - Provide training or communication for new features or updates. - Drive endpoint backup awareness and compliance across the organization. On Prem Backups:- - Monitor daily backup jobs and ensure all backups complete successfully. - Address backup failures, warnings, and retry jobs as needed. - Perform file-level, application-level, and VM-level restores. - Maintain backup schedules, policies, and retention configurations - Manage backup servers, media servers, storage devices, and cloud repositories. - Configure and maintain backup agents and clients across servers and applications. - Plan for capacity, performance tuning, and storage optimization. - Perform restore operations as requested by users or applications teams. - Support disaster recovery planning, documentation, and periodic testing. - Validate restoration points and ensure data integrity. - Troubleshoot issues related to backup failures, repositories, network connectivity, storage communication, and agent errors. - Collaborate with OS, virtualization, network, and database teams to resolve dependencies. - Provide root-cause analysis (RCA) for recurring issues. - Ensure compliance with data retention, regulatory requirements, and audit policies. - Maintain accurate documentation, SOPs, and backup topology diagrams. - Generate backup reports, SLA performance reports, and audit logs. - Administer enterprise backup solutions (e.g. Veeam, Commvault,Veritas, Metallic, Rubrik, etc.). - Install updates, patches, and upgrade backup software components. - Onboard new servers, applications, and users into the backup system - Essential Qualifications: Any IT graduate ( BCA/MCA,BSc/MSc(IT),BE,BTech) - Requisite Skills: Technical Commvault SaaS/Metallic cloud Endpoint backup administrator 1 year storong experience Hands-on experience with backup platforms (Veeam/Commvault/ NetBackup/Rubrik/Veritas). Strong understanding of Windows, Linux, VMware, Hyper-V, and cloud services (Azure/AWS). Knowledge of backup concepts: retention, deduplication, SLAs, RPO/RTO, storage policies. Experience with tape, disk, cloud storage, and archive systems. Basic networking knowledge (ports, firewalls, DNS, certificates). Strong troubleshooting and analytical skills. Strong knowledge on SQL, SAP Oracle, MySQL DB restoration. Certification :- Commvault, Commvault SaaS Cloud . Veeam, Veritas, If any. ITIL Certification Behavioral Good Analytical and Problem-Solving skills Customer Centric with solution understanding capability Good written and verbal communication skills (Hindi,English) Should be willing to accept challenges and highly dynamic in nature. Good grasping and aptitude to change as per business needs. Must possess strong interpersonal and communications skills. Must be able to relate to a diverse group of people including technical and development personnel, management, business customers, and vendors in a constructive and effective manner. Must have a solid technical background coupled with desire and ability to grasp skills quickly, combined with deep attention to detail along with excellent verbal and written communication skills Work Experience 6 + years of hands-on experience in enterprise backup and recovery