AVC:Program Manager Training, Quality
7 days ago
Job Description AVC:Program Manager Training, Quality & Compliance INTERNAL USAGE: No. of Vacancies: 1 Reports to: Head Training, Quality & Operations Is a Team leader No Team Size: Grade: AVP Business: Branch Banking Department: Axis Virtual Centre Sub-Department: Location: Mumbai / Delhi About Axis Virtual Centre Axis Virtual Center engages with Axis Banks customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. AbouttheRole The Quality Assurance function at AVC, ensures that processes and procedure designs are customer oriented and service delivery standards are measured and met resulting in high quality customer satisfaction, experience. This team conducts audits and related activities to measure adherence to process, compliance, and regulatory guidelines Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities Keeps a check on any malpractices and defines actions basis severity of incidents. The overall objective is to improve customer engagement leading to superior customer experience with improved productivity and sales effectiveness Key Responsibilities Ensuring that processes are compliant with regulatory guidelines and help in improving customer experience and achieving business goals - Work under the guidance of the Process Excellence Lead to identify improvement opportunities across verticals through, process mapping, metrics analysis, benchmarking, VOCs, etc. - Study existing processes critically from a customer experience perspective across all stages and touch-points in assisted digital customer journey - Deep dive to breakdown End to End process to proactively identify automation/improvement opportunities and create automation/transformation roadmap - Ensure the business impact and project objectives/dependencies are identified, reported on and managed at all times. - Drive change initiatives from evolution/efficiency identification through to project delivery. - Actively monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance Qualifications Education (Graduate) 10+2+3, preferably with specialization in Assurance Functions Experience (6+ years in Process Excellence or related function) 3-5 years of relevant work experience (preferably in contact center) Role Proficiencies:
-
Training and Quality Manager
3 weeks ago
India Innodata Inc. Full timeThe Training & Quality Manager – AI/LLM Practice will lead global training and quality initiatives for AI/LLM projects, ensuring operational excellence, consistency, and compliance. The role focuses on building scalable training frameworks, standardizing quality processes, and driving continuous improvement across global teams. You'll collaborate with...
-
Training & Quality Manager
7 days ago
Chennai, India DATAMARK, Inc. Full timeJob Description Position Overview: The Training & Quality Manager at DATAMARK, Inc. is responsible for ensuring that all training and quality standards meet project requirements and client expectations. This role leads the development, implementation, and management of training programs while also overseeing the quality assurance processes across back office...
-
Training And Quality Manager
4 days ago
Bengaluru, India Mervice Infotech Pvt. Ltd. Full timeJob Description Company Description Mervice Infotech Pvt. Ltd. is a dynamic and growing company in the BPO industry, committed to delivering exceptional inbound and outbound services. Guided by visionary leaders, the company focuses on forming meaningful partnerships and achieving outstanding results for its clients. As a one-stop solution for diverse...
-
Manager - Training
5 days ago
Gurugram, Gurugram, India Bharti Airtel Foundation Full timeJob Description Position Title Manager Training Department/Function Training and Curriculum Location Gurgaon Number of Positions 01 Reporting to Head Training and Curriculum Age 35 - 45 yrs Qualification Post Graduate with B.Ed / M.Ed Experience - 812 years of experience in teacher training, curriculum development, or school leadership. - Experience in...
-
Manager- Training
3 weeks ago
Bengaluru, India Swiggy Full timeJob Description Manager - Training & Quality Bangalore (On-Site) CREW is a premium personal assistant service designed to save customers time, money, and effort. Tailored To Meet The Demands Of Busy Professionals, CREW Offers a Comprehensive Range Of Services To Simplify Their Lives And Enhance Their Experiences - For travel, we handle everything from flight...
-
AVC:Program Manager
9 hours ago
Mumbai, India Axis Bank Full timeJob Description About Axis Virtual Centre .Axis Virtual Center engages with Axis Banks customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. .The Quality Assurance function at AVC,...
-
Quality Assistant Manager
3 weeks ago
India Marutii Quality Products Pvt Ltd Full timeJob Description Company Description Marutii Quality Products Pvt Ltd is a leading contract manufacturer specializing in premium instant noodles and wheat flour production. Known for its state-of-the-art manufacturing facilities, the company crafts high-quality products tailored to client needs with precision and care. Stringent quality control protocols...
-
Training, Quality
1 week ago
Mumbai, India Union Living Full timeJob Description Location: Mumbai Company: Union Living CTC: Up to 6 LPA Industry Preference: Candidates from Co-living, Hospitality, Facility Management, or Managed Accommodation backgrounds About the Role Union Living is looking for a detail-oriented and process-driven Training & Quality Assurance (TQA) Manager to lead service training, operational audits,...
-
Training Manager
2 days ago
india The Language SKOOL Full timeJob Description: Training Manager - French Language & Development We are seeking a highly experienced and strategic Training Manager - French Language & Development to lead our comprehensive training initiatives, focusing particularly on advanced French language proficiency and professional skills development for our organization. The ideal candidate will be...
-
▷ (15h Left) Training And Quality Manager
4 weeks ago
Jodhpur, India Lxme Full timeJob Description Role: Training & Quality Manager Training & Quality Manager Department: Business Location: Jodhpur Reports to: Chief Business Officer About LXME LXME Money Made for Her. LXME is Indias first comprehensive financial ecosystem designed exclusively for women empowering them to earn, spend, save, and invest with confidence. From LXME Pay...
