Regional SST Lead

23 hours ago

Delhi, India PW (PhysicsWallah) Full time

Job Title: Regional Lead – Student Support Location: Chhatrapati Sambhajinagar City in Maharashtra Type: Full-Time, In-Office Job Summary The Regional Lead – Student Support plays a critical leadership role in ensuring consistent, high-quality student support services across multiple locations which are offline centers. This role involves overseeing support teams, implementing best practices, driving continuous improvement, and ensuring alignment with institutional policies and student success goals. The ideal candidate is an experienced student support professional with excellent communication skills, strong operational knowledge, and a passion for mentoring teams to deliver exceptional student experiences. Key Responsibilities Team Leadership & Oversight Supervise and channelize the flow and coordination & guide the Student Support Members across all the offline centers. Provide coaching, performance feedback, and ongoing training to support teams. Conduct regular audits of service quality, ticket resolution, and SOP adherence. Strategic Support Coordination Monitor regional trends in student issues and proactively suggest solutions or policy updates. Align support activities with the institution’s mission and service standards. Coordinate with internal departments (academics, IT, operations) to escalate and resolve complex student concerns. Operational Excellence Ensure uniform implementation of SOPs across all centers. Manage the effective use of tools like Freshdesk, analyzing performance data to improve resolution times and satisfaction rates. Set and track KPIs for regional support performance. Communication & Collaboration Serve as a key communication bridge between support staff, management, and institutional leadership. Organize and lead regular meetings with support teams to share updates, challenges, and best practices. Handle high-level escalations and ensure timely resolution of sensitive cases. Training & Quality Improvement Lead onboarding and skill-building programs for new hires and internal promotions. Identify process inefficiencies and initiate improvements for enhanced student experience. Documentation & Reporting Ensure accurate record-keeping and documentation of all support activities. Generate regional reports on support metrics, feedback trends, and issue categories. Qualifications Bachelor’s degree in any discipline; Master’s degree is a plus. Minimum 2–4 years of experience in student support or a similar customer-facing role, with at least 1 year in a supervisory or team lead position. Strong command of English and regional languages (preferred). Proficiency in Freshdesk, CRM tools, Excel formulas, and analytics dashboards. Proven leadership and mentoring skills. Strong organizational, problem-solving, and interpersonal abilities. Commitment to delivering a high-quality, empathetic student experience.

  • Regional Lead

    3 days ago

    Delhi, Delhi, India ETS Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About ETSETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including...

  • Regional lead

    7 days ago

    Delhi, India Landmark Group Full time

    We are Hiring for Regional Leads - Institutional Sales for Bangalore & Chennai locationIf interested, please mail your CV at Please find Job Description attached below:SUMMARY:Drive Gift Card sales of Landmark group business units through corporate client /partners.KEY RESPONSIBILITIES:Topline & discount controlAchieving sales targets and revenue goals -...

  • Regional FP&A Lead

    1 week ago

    delhi, India Entero Healthcare Full time

    Regional FP&A Lead — Delhi | BangaloreAt Entero, we believe finance isn't just about tracking numbers — it's about driving the business forward with insight, foresight, and precision.We're looking for a Regional FP&A Leads — someone who can go beyond the spreadsheets, partner with business heads, and turn financial insights into meaningful strategic...

  • Regional Sales Lead

    6 days ago

    Delhi, India PamGro - Employer of Record Full time

    Position: Regional Sales Lead - India & SE Asia Experience: 10+ years Location: Gurgaon (Work from Office) Shift timings: 9.30 AM -06.30 PM IST PamGro is a high-compliance global employment platform that enables companies and staffing partners to hire, pay, and manage talent seamlessly across borders. We combine deep HR, legal, and payroll expertise with...

  • Regional FP&A Lead

    5 days ago

    Delhi, Delhi, India Entero Healthcare Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Regional FP&A Lead — Delhi | BangaloreAtEntero, we believe finance isn't just about tracking numbers — it's about driving the business forward with insight, foresight, and precision.We're looking for a Regional FP&A Leads — someone who can go beyond the spreadsheets, partner with business heads, and turn financial insights into meaningful strategic...

  • Regional Lead

    6 days ago

    Delhi, India Landmark Group Full time

    We are Hiring for Regional Leads - Institutional Sales for Bangalore & Chennai locationIf interested, please mail your CV atPlease find Job Description attached below:SUMMARY:Drive Gift Card sales of Landmark group business units through corporate client /partners.KEY RESPONSIBILITIES:Topline & discount controlAchieving sales targets and revenue goals...

  • Regional Lead

    6 days ago

    Delhi, India Landmark Group Full time

    We are Hiring for Regional Leads - Institutional Sales for Bangalore & Chennai location If interested, please mail your CV at Santhosh.siddaraju@landmarkgroup.in. Please find Job Description attached below: SUMMARY: Drive Gift Card sales of Landmark group business units through corporate client /partners. KEY RESPONSIBILITIES: Topline & discount control...

  • Regional Sales Lead

    4 days ago

    New Delhi, India PamGro - Employer of Record Full time

    Position: Regional Sales Lead - India & SE Asia Experience: 10+ years Location: Gurgaon (Work from Office) Shift timings: 9.30 AM -06.30 PM ISTPamGro is a high-compliance global employment platform that enables companies and staffing partners to hire, pay, and manage talent seamlessly across borders. We combine deep HR, legal, and payroll expertise with...

  • Regional FP&A Lead

    1 week ago

    Delhi, India Entero Healthcare Full time

    Regional FP&A Lead — HyderabadAtEntero , we believe finance isn’t just about tracking numbers — it’s about driving the business forward with insight, foresight, and precision.We’re looking for a Regional FP&A Leads — someone who can go beyond the spreadsheets, partner with business heads, and turn financial insights into meaningful strategic...

  • Regional FP&A Lead

    1 week ago

    Delhi, India Entero Healthcare Full time

    Regional FP&A Lead — ChennaiAtEntero , we believe finance isn’t just about tracking numbers — it’s about driving the business forward with insight, foresight, and precision.We’re looking for a Regional FP&A Leads — someone who can go beyond the spreadsheets, partner with business heads, and turn financial insights into meaningful strategic...