Cloudkeeper - Executive - Customer Success - Reporting (1-4 Yrs) Noida (after-sales/customer Service)

3 weeks ago

Noida Uttar Pradesh, India CloudKeeper Full time

Role OverviewWe are seeking a detail-oriented Customer Success Executive - Reporting AWS Operations who can support the customer success team with insightful reports cloud usage analysis and performance tracking The ideal candidate should have strong communication skills reporting capabilities Excel Power BI and a good understanding of AWS billing cost reports and cloud resource monitoring Key Responsibilities Customer Success Reporting Analytics - Prepare daily weekly monthly dashboards CSAT SLA ticket backlog FTR churn risk customer health - Analyze cost usage and savings reports from AWS Cost Explorer RI Savings Plans usage - Create reports for leadership on cloud consumption trends and customer billing insights - Track and present customer performance metrics during reviews and QBRs AWS Cloud Operations Support - Work with AWS services such as Cost Explorer S3 EC2 IAM Budgets CloudWatch for basic monitoring reporting - Generate and support Reserved Instance RI and Savings Plan recommendations for clients - Assist in identifying cost anomalies and reporting them proactively to the internal CS team - Coordinate with cloud engineering teams for ticket resolutions and customer escalations Customer Success Operations - Support customer onboarding and platform walkthroughs - Track customer tickets using CRM ticketing systems Zendesk Freshdesk Salesforce or similar - Maintain SOPs cloud documentation usage reports and account health trackers - Collaborate with tech product teams for customer issue resolution and workflow optimizations What We Offer- Work closely with Cloud FinOps Customer Success Product teams - Fast learning exposure to AWS cloud billing cost optimization and reporting automation - Growth-oriented culture ownership and visibility to leadership ref updazz com

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