(Urgent Search) Global Delivery Manager

Job Category General Management Degree Level Bachelor s degree In this role you will be part of a dynamic team that thrives on collaboration and innovation driving key initiatives that shape Nokia s business landscape Your work will involve engaging with diverse stakeholders managing customer accounts and ensuring overall operational excellence You ll have access to cutting-edge technology in the telecom industry along with initiatives focused on digitalization and transformation Join us to lead impactful projects and elevate our customer satisfaction while enhancing your career trajectory in a forward-thinking organization Responsibilities Lead and manage customer accounts ensuring satisfaction and adherence to SLAs and KPIs Collaborate with stakeholders to drive engagement and governance across departments Oversee the transition of activities from Market Delivery teams to GSD ensuring smooth execution Identify and implement continuous improvement initiatives focused on speed quality and cost Develop and mentor team members fostering expertise in large-scale project management Proactively manage risks and identify solutions to address gaps and dynamic needs Communicate effectively across cross-functional teams to navigate ambiguous situations Utilize industry knowledge and tools to enhance operational performance and project delivery Qualifications Must-Have Graduate or Masters with 12-15 years of experience in large-scale telecom operations in a leadership role Experience in telecom technology Experience in operational excellence with a continuous improvement mindset Driving execution with the team Leadership and program management with effective communication skills across diverse teams Experience with digital transformation initiatives in telecom Nice-To-Have Project Management Professional PMP certification or equivalent About Us About Nokia Join us in creating the technology that helps the world act together We are a B2B technology innovation leader pioneering networks that sense think and act TM putting the world s people machines and devices in sync to create a more sustainable productive and accessible future About the Business Group Join MN and help us become the trusted partner of choice for Communications Service Providers CSPs as well as for non-CSP entities in sectors like utilities transportation public services and defense Your work will contribute to delivering unbeatable customer experiences in wireless connectivity Our recruitment process We act inclusively and respect the uniqueness of people Our employment decisions are made regardless of race color national or ethnic origin religion gender sexual orientation gender identity or expression age marital status disability protected veteran status or other characteristics protected by law We are committed to a culture of inclusion built upon our core value of respect If you re interested in this role but don t meet every listed requirement we still encourage you to apply Unique backgrounds perspectives and experiences enrich our teams and you may be just the right candidate for this or another opportunity The length of the recruitment process may vary depending on the specific role s requirements We strive to ensure a smooth and inclusive experience for all candidates About the Team Some of our benefits Flexible and hybrid working schemes A minimum of 90 days of Maternity and Paternity Leave with the option to return to work within a year following the birth or adoption of a child based on eligibility Life insurance to all employees to provide peace of mind and financial security Well-being programs to support your mental and physical health Opportunities to join and receive support from Nokia Employee Resource Groups NERGs Employee Growth Solutions to support your personalized career skills development Diverse pool of Coaches Mentors to whom you have easy access A learning environment which promotes personal growth and professional development - for your role and beyond