Its Support Assoc Ii
1 week ago
Description The IT support Engineer will be responsible for providing in person service and support to all Amazonians utilizing AV VC systems for events meetings and other needs They will work with on-premise IT technicians contractors and integrators to troubleshoot issues with these systems They will have an understanding of the broad variety of AV standards deployed at Amazon and be capable of resolving complex issues They will have the communication skills to guide both peers and non-technical Amazonians in rapidly implementing workarounds to unblock events They will also be rendering in person support to fellow Amazonians and would be responsible in carrying out infra related tasks such as executing MCM s Key job responsibilities On-site troubleshooting of AV systems particularly complex integrated systems such as large conference rooms training rooms executive rooms and bespoke or legacy systems Working with on-premise IT technicians contractors and integrators through troubleshooting and repair procedures Communicating with manufacturers and vendors to arrange repair or RMA of faulty equipment and managing local inventory Working closely with partner teams including AV hardware deployment AV Escalation and MeetEx to drive continuous improvement of the customer experience Maintaining communication with customers and stakeholders informing them of incident progress via thorough ticket documentation and the use of Standard Operating Procedures SOPs Perform appearance and preventive maintenance visits to conference rooms VC connections wires peripherals speakers Collaborating on technical documentation and SOPs incorporating field learnings and customer feedback Daily travel between sites is required Occasional after-hours work may be required A day in the life The successful AV Support Engineer will be customer focused and motivated by team success They will be innovative energetic and able to adapt to new processes and procedures quickly while dealing with a high volume of urgent requests and ambiguity They will be committed flexible and have demonstrated the ability to maintain high levels of productivity with while working independently with minimal supervision They will demonstrate strong initiative and genuine curiosity Basic Qualifications - 1 years of corporate setting Windows Mac or Linux Operating systems support experience - Experience troubleshooting integrated and interdependent computer systems - Experience maintaining zebra thermal printers troubleshooting thin clients PCs scanners and portable handheld terminals Preferred Qualifications - CompTIA A CompTIA Network Cisco CCNA Linux Redhat Microsoft hardware installation AWS or other industry relevant certifications - Experience in a dynamic environment with a high degree of customer service Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner
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ITS Support Assoc II
2 weeks ago
Bengaluru, Karnataka, IND, India Amazon Full time ₹ 12,00,000 - ₹ 24,00,000 per yearThe IT support Engineer will be responsible for providing in person service and support to all Amazonians utilizing AV/VC systems for events, meetings, and other needs. They will work with on-premise IT technicians, contractors and integrators to troubleshoot issues with these systems. They will have an understanding of the broad variety of AV standards...
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It Support Assoc Ii, It Services
2 weeks ago
Bangalore, Karnataka, India Amazon Full timeDESCRIPTION As an ITS Support Engineer at Amazon you ll be the go-to expert for corporate employees providing seamless end-to-end services and frictionless on-site technical support to ensure uninterrupted productivity With an advanced understanding of IT standards systems and equipment you ll work independently or collaboratively to manage projects adapt...
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IT Support Assoc Ii
3 days ago
Bengaluru, Karnataka, India Amazon.com Full timeDESCRIPTION At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are...
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IT Support Assoc Ii
3 days ago
Bengaluru, Karnataka, India ADCI - Karnataka Full time**DESCRIPTION**: At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and...
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IT Support Assoc Ii
2 weeks ago
Bengaluru, Karnataka, India ADCI - Karnataka Full time4+ years of corporate setting Windows, Mac or Linux Operating systems support experience - Microsoft MCSE, MCITP Systems Administrator (Active Directory) experience - Experience in Linux, Microsoft, and network systems administration - Analytical abilities and proven problem-solving skills; must be a real troubleshooter who excels at spotting issues and...
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Team Lead Ii
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Ux Design Ii-support Services-digital-it
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Bangalore, Karnataka, India Visa Full timeCompany Description Visa is a world leader in payments and technology with over 259 billion payments transactions flowing safely between consumers merchants financial institutions and government entities in more than 200 countries and territories each year Our mission is to connect the world through the most innovative convenient reliable and secure payments...
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Technical Support Engineer II
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bangalore, India Smarsh Full timeSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless...
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Bengaluru, Karnataka, India ADCI - BLR - DTA - I99 Full time1+ years of corporate setting Windows, Mac or Linux Operating systems support experience - Experience troubleshooting integrated and interdependent computer systems - Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals **Justification**: We are hiring IT Support Associate II (L3) Full...
