Sr Technical Support Engineer

As a global leader in cybersecurity CrowdStrike protects the people processes and technologies that drive modern organizations Since 2011 our mission hasn t changed we re here to stop breaches and we ve redefined modern security with the world s most advanced AI-native platform Our customers span all industries and they count on CrowdStrike to keep their businesses running their communities safe and their lives moving forward We re also a mission-driven company We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers We re always looking to add talented CrowdStrikers to the team who have limitless passion a relentless focus on innovation and a fanatical commitment to our customers our community and each other Ready to join a mission that matters The future of cybersecurity starts with you About the Role As a Technical Support Engineer you will be part of a highly skilled talented Customer Support team who work with CrowdStrike customers globally The role involves working with CrowdStrike internal teams to resolve customer problems including troubleshooting identification of root cause and issue resolution to help them receive the most benefit from their investment The ideal candidate will have the energy and drive to discover and learn new technologies Be fanatical about the customer relentlessly focused on innovation and have limitless passion to drive their unlimited potential This is a high energy fast paced working environment that helps CrowdStrike achieve customer success What You ll Do Work in a 24x7 dynamic and exciting technical environment as part of a talented team with relentless focus on delighting our customers partners and teammates Demonstrate ownership of customer s concerns - assess impact troubleshoot logically engage relevant stakeholders identify root cause and resolve them to the satisfaction of our customers Communicate effectively with internal and external stakeholders Work with Product experts Engineering to fix bugs or enhance product features Manage time and work to meet or exceed operational goals Learn cutting edge technologies and new product features Create Share Knowledge articles and contribute to mentoring training efforts May be scheduled to work on shifts weekends holidays as per the business requirement What You ll Need Bachelor s degree in Computer Science Information Technology Cyber Security or related field 3-8 years experience in Product Technical support role supporting Global enterprise customers Customer management capabilities ability to handle priorities Ability to lead technical discussions with customers Ability to communicate technical concepts to non-technical audiences Outstanding oral and written communication skills Commitment to continuous learning and staying updated with new product features Customer focus Analytical thinking and Logical troubleshooting aptitude Hands on experience using the tools and techniques to debug problems within either Windows Linux or Mac environments Product Specialization Domain Cloud Security Strong knowledge of major cloud platforms like AWS AZURE GCP Deep knowledge of cloud constructs like IAM CloudFormation VPC Subnets NACLs Security Groups Lambda function etc Knowledge of different cloud services like ec2 Databases etc Understanding of cloud-native security concepts like cloud vulnerabilities misconfigurations Proven experience in troubleshooting and diagnosing issues at Linux operating system level Knowledge of Docker Kubernetes helm charts YAML for troubleshooting application deployments Knowledge of Database Query language SQL and Regex Third Party tool integrations API troubleshooting Performance Tuning and Optimization Proficiency in at least one scripting language Python PowerShell Shell Bonus Points Security Certifications Product specific certifications Knowledge of MITRE ATT CK framework Experience with Version control systems Git Understanding of security best practices and compliance requirements LI-NR1 Benefits of Working at CrowdStrike Remote-friendly and flexible work culture Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Networks geographic neighborhood groups and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified TM across the globe CrowdStrike is proud to be an equal opportunity employer We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed We support veterans and individuals with disabilities through our affirmative action program CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment The Company does not discriminate in employment opportunities or practices on the basis of race color creed ethnicity religion sex including pregnancy or pregnancy-related medical conditions sexual orientation gender identity marital or family status veteran status age national origin ancestry physical disability including HIV and AIDS mental disability medical condition genetic information membership or activity in a local human rights commission status with regard to public assistance or any other characteristic protected by law We base all employment decisions including recruitment selection training compensation benefits discipline promotions transfers lay-offs return from lay-off terminations and social recreational programs on valid job requirements If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation please contact us at for further assistance