Customer Support Associate

Job Description About Us Jar is India's leading Daily Saving app that helps people build strong saving habitsone small step at a time. Our goal is to make saving simple, rewarding, and truly life-changing. Founded in 2021 by Misbah Ashraf and Nishchay AG, Jar is a Bengaluru-based startup with one simple belief: saving a little every day in 24K Digital Gold can truly transform your future. Today, 20 million+ Indians trust Jar as their saving partner. With flexible saving optionsDaily, Weekly, Monthly, and Instant Savingwe have made it easy for everyone to save in their own way and withdraw anytime. We are one of the leaders in UPI autopay transactions, crossing more than 1 million transactions per day. In 2023, we expanded our vision with Nek, our jewelry brand crafted to bring together luxury and affordability, it has since surpassed 100 crore in revenue. We have a big dream of bringing Har Ghar Sona. Small, consistent savings are just the start. We're here to walk alongside our users, helping Indians secure their financial future every step of the way. Backed by Tiger Global Management, Arkam Ventures, and WEH Ventures, among others, we have raised $50 million+ in funding. In January 2025, we hit a huge milestone of becoming profitable. Now, we're charging ahead, focused on sustainable growth and scaling impact. And this is just the beginning What's the role As a Customer Support Associate at JAR, you should possess excellent communication and interpersonal skills. You must demonstrate empathy, patience, and active listening to effectively resolve user queries. Strong problem-solving abilities and a customer-first attitude are essential. The role requires adaptability in managing a variety of user concerns across multiple channels. Proficiency in understanding digital products and a commitment to delivering a seamless user experience are key. What will be your responsibilities - Handling customer queries, providing chat, voice, and email support - Conducting surveys with customers to understand the usage and overall experience. Collect prompt and accurate feedback from customers - Effective time management skills and ability to prioritise work time to ensure productivity and department standards - Excellent comprehension skills - ability to clearly understand and address customer issues appropriately - Excellent composition skills - ability to compose grammatically correct, concise, and accurate written responses - Possessing excellent product knowledge and demonstrates ownership to resolve challenging customer issues, escalating when necessary - Escalate Users unresolved issues to the appropriate internal teams and maintain a pleasant working environment for your team. What's required from you - A bachelor's degree in administration or related field - A minimum of 1-4 years of experience - Excellent interpersonal, written, and oral communication skills - Knowledge of CRM systems (Zen Desk, Freshdesk, Zoho, etc) - Ability to use a desktop/Laptop computer system, Familiarity with Google Workspace and MS Office - Demonstrates conflict resolution, negotiation, and de-escalation skills. - Should be a self-driven, motivated, and task-driven individual who can learn fast and operate with minimal support from the Manager and Lead. The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service. What makes us different We're not just building a productwe're shaping the future of savings in India. We seek people who bring passion, energy, and fresh ideas to help us make that happen. Experience matters, but we are a potential first organisation. We move fast, learn from our mistakes, and take bold risks to solve problems that haven't been attempted before. If you're excited about working in an environment where people inspire and truly support each other, you've found the right fit. What do we stand for The five values that we live by : Passion: At Jar, we strive to create an environment where people love what they do, are motivated and equipped to do their best work. Equality: We bring diverse skills, ideas, and experiences to the table, supporting and challenging each other across teams to create something bigger than ourselves. Growth: When our people grow, Jar grows. We create opportunities for learning, development, and meaningful impact. Accountability: The core of our work ethic is taking ownership of our work, showing initiative, and having the freedom to ask questions. Consistency: We believe in doing the right things consistently. Big change doesn't happen overnight, it's built one step at a time. Join us and let's build something amazing together What employee benefits do we have Glad you asked Among other things, we have - Medical Insurance for employees and their families - ESOPs allocation - Pluxee meal card - Swish club card for exclusive employee discounts - Advance salary plans - Relocation assistance - L&D programmes Powered by JazzHR X6uhxKzkWp