[Urgent Search] ServiceNow HR Service Management

5 days ago


Hyderabad India SWITS DIGITAL Private Limited Full time

Job Description Role: ServiceNow HR Service Management Location: Hyderabad Experience: 9 to 12 years Job Description We are seeking an experienced ServiceNow HR Service Management professional with strong business analysis skills in dynamic, project-based environments. The successful candidate will be responsible for executing both independent and collaborative projects, ensuring timely and quality delivery, and managing key stakeholders. Key Responsibilities - HR Technology & Platforms: Expertise in SAP Employee Central, ServiceNow HR Service Management, HR Shared Services, and Contact Centers. - Business Analysis: Ability to analyze business needs, manage stakeholders, and deliver tailored solutions in fast-paced environments. - Project Delivery: Independent and collaborative execution of projects, ensuring deadlines and quality standards are met. - Communication & Influence: Strong oral and written communication skills, with the ability to influence, persuade, and negotiate effectively during workshops. - Problem Solving & Analysis: Analytical thinking and problem-solving capabilities, with the ability to challenge existing practices and improve processes. - HR Process Knowledge: A deep understanding of HR processes and technologies, along with awareness of current industry and market trends. - IT Service Management: Knowledge of Incident, Problem, and Release Management processes, including service introduction and support. - DevOps & Agile: Experience in DevOps environments and Agile methodologies, with hands-on knowledge of system configuration and the SDLC. - SaaS & Vendor Management: Experience with SaaS platforms and vendor collaboration, including monitoring releases and roadmaps. - Work Style & Initiative: A proactive self-starter with excellent stakeholder management skills, capable of working with minimal supervision while fostering team collaboration. Primary Skill - ServiceNow HR Service Management - Business analysis in dynamic, project-based environments Secondary Skill - Timely and quality delivery - Influencing, persuasion, and negotiation in workshops



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