Assistant Manager

Job Description Date Posted: 2025-10-06 Country: India Location: Wester Region - 9th Floor, Magnus Tower, Mindspace, Link Road, Malad (West), MUMBAI-400064, India 1. Technical Expertise - Strong proficiency in both electrical and mechanical systems. - Conduct analytical surveys of breakdown callbacks. - Prepare field processes and documentation for standardization. - Active involvement in FOD, SIT, and major projects. - Lead Turn-back resolutions for pilot units. - Provide engineering and technical support to Service, MOD, and New Equipment teams. - Apply quality techniques and maintain high technical standards. - Collaborate with field operations for data collection, analysis, and improvement actions. - Generate and monitor management reports and Field Quality KPIs. - Drive system improvements and new developments. - Apply analytical and problem-solving methods. - Conduct site visits across Mumbai, Thane, and Navi Mumbai for service support. - Demonstrate familiarity with elevator installation processes. - Read and interpret technical drawings and schematics. - Independently troubleshoot field issues of any type. - Support to NE units issue. 2. Audit & NIS Inspection - Conduct service unit audits and follow up on ACRs from the service team. - Complete NIS and RNIS inspections for new units. - Share Audit & NIS inspection reports with relevant team members. 3. Training - Conduct classroom training for field employees. - Deliver on-the-job training to field staff. - Organize and lead worst unit training sessions. - Develop and deliver Field Training Modules. 4. PUI Completion & PMT Readings Analysis - Support and coordinate with adjusters to complete PUI activities for new units. - Demonstrate familiarity with ride quality adjustments and measuring tools. - Perform analysis of PMT readings for performance evaluation. 5. Communication skills: - Good communication and interpersonal skills If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click . Become a part of the Otis team and help us #Buildwhatsnext Privacy Policy and Terms: Click on this to read the Policy and Terms