▷ Urgent Dispatch And Service Manager

2 days ago

Ambala HR IN BlackNut Agrifood Machinery Pvt. Ltd Full time

Job Title Dispatch and Service Incharge Department Operations After-Sales Service Location Ambala Haryana Company Blacknut Agrifood Machinery Pvt Ltd Reporting To Operations Head Director About Blacknut Blacknut Agrifood Machinery Pvt Ltd is India s leading company in the Food Processing Machinery Manufacturing Study more about company on www blacknut co in Position Overview The Dispatch and Service Incharge will be responsible for managing all dispatch operations logistics and customer service coordination The role ensures timely and accurate delivery of machines and efficient handling of customer complaints installations and after-sales services across India Key Responsibilities Dispatch Operations Plan coordinate and execute daily dispatch schedules Supervise packaging labeling loading and transport documentation Coordinate with production and stores teams to ensure material readiness Maintain dispatch records invoices and transport documentation Liaise with transporters to ensure safe and cost-effective deliveries Service After-Sales Appoint and schedule service engineers for customer complaints and site visits Manage and organize all requirements related to customer needs during service or installation Maintain detailed records of customer complaints service engineer schedules and service status Track and manage service engineer expenses and travel plans Coordinate installation commissioning and maintenance activities at client sites Maintain records of spare parts warranty claims and AMC schedules Ensure customer satisfaction through prompt communication issue resolution and feedback collection Act as a bridge between customers technical and R D teams for service-related issues Administration Reporting Maintain stock registers for dispatched and returned goods Prepare daily and weekly dispatch and service performance reports Support internal audits and compliance related to logistics and service Coordinate warranty and service documentation with relevant departments Qualifications Experience Diploma B Tech in Mechanical or Electrical Engineering preferred 3-7 years of experience in dispatch logistics or service coordination preferably in machinery manufacturing Knowledge of packing standards transport documentation and ERP inventory systems Excellent communication and customer-handling skills Strong problem-solving attitude and leadership in managing field teams Key Skills Dispatch Logistics Management Service Scheduling Coordination Customer Relationship Management Inventory Control Documentation Expense Tracking Team Leadership Compensation As per experience and company standards Growth Opportunity This role offers exposure to complete machinery operations from dispatch to commissioning and after-sales with growth potential into Service Manager or Operations Head roles within Blacknut s expanding ecosystem Job Type Full-time Pay 15 000 00 - 25 000 00 per month Benefits Cell phone reimbursement Work Location In person

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