[3 Days Left] ORM Executive
2 weeks ago
Job Description Job Description FYERS is a tech-first, self-funded, and profitable stockbroking company, redefining the retail trading experience in India since 2015. We have built our trading platforms completely in-house, giving us the freedom to innovate fast and deliver features that directly impact traders and investors. Our AI-powered tools like FIA (FYERS Intelligent Assistant) and FIA GPT are transforming how traders interact with marketsbringing natural language interaction, personalized insights, and seamless execution capabilities to the forefront. With FYERS, you will be part of a team that is pioneering AI + capital markets innovation in India. Requirements We're on the lookout for a proactive and detail-driven ORM Executive to join our team and take ownership of managing the company's reputation across a wide range of digital platforms. If you're passionate about customer experience, digital conversations, and building engaged online communities, this could be a great next step in your journey at FYERS. What You'll Do Social Media & Review Management - Actively monitor and manage customer comments, reviews, and queries across: - Facebook, Instagram, Twitter, LinkedIn, YouTube - Google My Business - App Store & Play Store - Respond to users with empathy, professionalism, and speed, following up with internal teams to ensure timely resolutions. - Escalate critical issues and track them to closure with respective stakeholders. Customer Sentiment & Feedback - Enhance our overall customer sentiment score through meaningful engagement and timely responses. - Collect and analyze customer feedback to identify patterns, product issues, and improvement opportunities. - Work closely with the Product and Support teams to feed insights back into product development and customer experience enhancements. Community Building - Initiate conversations, respond to queries, and make our presence valuable and informative. Insights & Analysis - Track ORM KPIs such as sentiment score, resolution rate, average response time, etc. - Conduct regular competitor benchmarking to understand trends, gaps, and opportunities. - Run sentiment analysis to gauge customer mood and proactively manage brand reputation. - Conduct Feedback Analysis to understand the need of the user and coordinate with the product team to share the inputs. Benefits Imagine joining a team where your well-being is paramount, offering you full access to fitness facilities, virtual medical consultations, and flexible leave options. Enjoy the peace of mind with top-tier group medical coverage, robust personal accident protection, and extensive term life insurance for you and your family. Celebrate your successes with individual and team awards in a culture that values trust and openness, ensuring your achievements are always recognized. Elevate your career with our clear advancement pathways, internal mobility options, and leadership development programs. Thrive in an environment that not only supports your professional growth but also prioritises your overall wellness and happiness.
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Assistant Manager, NSO
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Orm Executive
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Bengaluru, Karnataka, India Bhanzu( formerly Exploring Infinities Edtech Private Limited) Full timePosition Overview: We are seeking a dedicated and detail-oriented Online Reputation Management (ORM) Associate to join our team at Bhanzu. The ORM Associate will monitor, manage, and enhance the company's online presence and reputation. This individual will handle social media, customer feedback, reviews, and online brand sentiment to ensure the company...
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ORM Executive
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New Delhi, Delhi, India, Delhi Goldmine Advertising Full timeWe are looking for freshers and experiences ORM executive for Delhi .Company DescriptionGoldmine Advertising, with over two decades of experience, is one of India's leading advertising agencies. Headquartered in Mumbai with various branches across major cities, we offer 360-degree advertising and media solutions. Our team of over 150 motivated professionals...
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India dentsu Full timeJob Description The purpose of this role is to assist the team in their day to day duties and coordination of campaigns and initiatives Job Description: Key responsibilities: - Proactive support role for team: most specifically executive and manager - Responds to simple client requests e.g. planning data - Uses Cascading Style Sheets and other research tools...
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Indore, India Creativefuel Full timeJob Description Position - Social Media Executive Location - Indore (Onsite) Experience - 1-2 years About the Role: We're looking for a sharp and detail-oriented Social Media Executive to support our content and strategy team with execution, publishing, engagement, and online reputation management. As a Social Media Executive, you'll be the engine behind...
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Pune, India 3 Dots Design Full timeJob Description Company Description 3 Dots Design is an Integrated Communications Specialist, providing comprehensive communication solutions across Advertising, Design, and Digital domains. As a media-neutral agency, we ensure optimal use of advertising resources to enhance the agility of clients marketing communications. Serving brands in India and Canada,...
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ORM Specialist
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Bengaluru, Karnataka, India, Karnataka FirstClub Full timeAbout the Role: We are looking for a seasoned ORM Specialist to manage and enhance our brand’s online presence. The ideal candidate will be responsible for monitoring, analyzing, and improving our digital reputation across multiple platforms. This role requires a mix of strategic thinking, crisis management, and hands-on execution. Key Responsibilities:...
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Executive Assistant
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Bengaluru, India Unacademy Full timeJob Description Role: Executive Assistant Location : Bangalore Responsibilities - Conserves executive's time by reading, researching and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications . - Maintains a repository of Investments across multiple domains in an efficient manner. -...
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ORM Specialist
2 weeks ago
Bengaluru, India FirstClub Full timeAbout the Role: We are looking for a seasoned ORM Specialist to manage and enhance our brand’s online presence. The ideal candidate will be responsible for monitoring, analyzing, and improving our digital reputation across multiple platforms. This role requires a mix of strategic thinking, crisis management, and hands-on execution. Key Responsibilities:...
