Associate Customer Project Specialist, Manufacturing US Shift

2 weeks ago

Bengaluru, India Fictiv Technology Solutions Full time

Job Description What Youll Be Doing. - Customer Management: You will be our customersbest ally at Fictiv. - Work closely with our customers to ensure a seamless and high-quality experience. - Nurture relationships and resolve issues to help drive customer loyalty. - Case management: Concurrently manage a variety of manufacturing orders with multiple customers and the internal operations teams. - Prioritize and resolve top user requests to address their product development needs and meet customer expectations for timing and quality. - Communication: Gather, interpret, and communicate engineering, design, manufacturing, and logistics requirements to ensure the orders will be delivered on time and in full Collaboration: Collaborate with sales and the manufacturing operations teams to ensure successful delivery to the customer and advocate on their behalf through the project lifecycle, including post-delivery exceptions. - Program Management Manage projects with top-down oversight throughout the entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline. - Continuous Improvement: Identify improvement areas and collaborate with the cross-functional team to prioritize and define solutions to increase our efficiency. Desired Traits. - Bachelors degree in engineering (or equivalent) and 3-6 years of relevant experience in a fast-paced operations environment with a customer service focus, preferably within a manufacturing company. - Proven experience working directly with US based customers, holding the customers best interests at heart. - Outstanding skills in communication and empathy. - You know what to say and when to say it, whether online or over the phone. - You are clear, concise, and direct while also being extremely personable. - Fluent in written and spoken English, experience working in multinational environments. - Accountability: you say what you do and do what you say. - Previous experience working in the night shift during US business hours. - Basic project management knowledge: scope, timing and quality. - Basic operations knowledge: logistics, RMAs, change requests, invoicing. - Self-starter, managing time efficiently, and can complete tasks on time with a given prioritization framework. - Eager to learn about the manufacturing ecosystem and the New Product Development process. - Ability to work one of the following overnight shifts: 9am-5pm Pacific Time (Mon-Fri) 6am-2pm Pacific Time (Mon-Fri). - Interested in learning moreWe look forward to hearing from you soon.

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