SAP CDC

2 weeks ago

Bengaluru India Theory Minds Technologies Pvt.Ltd Full time

Job Description Key Responsibilities: Configure and customize SAP Customer Data Cloud (CDC), Customer Data Platform (CDP), and SAP Emarsys to meet evolving business and marketing requirements. Maintain and develop D2C systems across all digital platforms using SAP CDP, CDC, and Emarsys, ensuring personalized customer engagement, compliant data management, and consistent omnichannel experience. Maintain and develop D2B systems, including the Self-Service Ordering Portal and integrations with SAP Commerce Cloud and Spartacus, utilizing CDC and CDP capabilities. Develop and implement custom coding solutions in SAP CDC and Emarsys to enhance functionality and improve user experiences. Design and support integrations between SAP CDx, Emarsys, and other enterprise or third-party platforms via APIs and SAP CPI. Drive audience segmentation, campaign automation, and personalized communication flows using SAP CDP and Emarsys. Collaborate with Versuni and TCS teams in the Netherlands and India to align platform development with business objectives. Perform performance tuning, debugging, and troubleshooting of SAP CDx configurations, data flows, and Emarsys campaigns. Ensure compliance with security standards, privacy regulations (GDPR, CCPA), and internal data governance policies. Work on API development, authentication mechanisms (OAuth, SAML), and Single Sign-On (SSO) solutions. Provide technical support and maintain clear documentation of platform configurations and custom developments. Required Skills & Experience: Strong hands-on experience with SAP Customer Data Cloud (CDC) and SAP Customer Data Platform (CDP). Practical experience with SAP Emarsys for marketing automation, segmentation, personalization, and omnichannel orchestration. Proven experience developing and maintaining systems across D2C and D2B channels using SAP CDx and Emarsys tools. Proficiency in JavaScript, SAP BTP, Node.js, or related technologies. Strong knowledge of RESTful APIs, OAuth, SAML, and other authentication/authorization mechanisms. Experience in debugging and troubleshooting system integrations and performance bottlenecks. Understanding of customer data architecture, privacy, consent management, and preference center configurations. Familiarity with Agile/Scrum methodologies. Excellent verbal and written communication skills; ability to work in cross-functional, geographically distributed teams. Preferred Qualifications: SAP CDC and/or SAP Emarsys certifications. Experience with SAP Commerce Cloud or other SAP CX solutions. Experience with cloud platforms such as SAP BTP, AWS, or Azure. Experience working in a global, distributed team setup. Exposure to use cases involving product recommendations, behavioral triggers, and real-time personalization via Emarsys

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