Team Lead

6 days ago

Bengaluru, India Ghrs Training Full time

Job Description Ghrs Training is looking for an experienced Team Lead to manage our International Voice Customer Support team. If should have a proven track record in leadership and extensive experience in international voice operations, this role is for you Key Responsibilities: - Lead, mentor, and motivate a team of customer support professionals in an International Voice environment. - Oversee daily team performance, ensuring adherence to quality standards and service level agreements. - Conduct regular performance reviews, provide constructive feedback, and identify training needs. - Handle escalated customer issues and complex queries, ensuring prompt and effective resolution. - Implement strategies to improve team productivity, efficiency, and overall customer satisfaction. - Foster a positive and collaborative work environment. About You: - Should have 7+ years of overall experience in customer support. - Should have a minimum of 2 years of Team Lead experience on papers. - Should have experience in International Voice processes only. - Should possess excellent leadership, communication, and interpersonal skills. - Should be highly organized, results-oriented, and capable of working in a fast-paced environment.

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