Servicenow Engineer

By clicking the Apply button I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takedas and I further attest that all information I submit in my employment application is true to the best of my knowledge ServiceNow Software EngineerThe Future Begins HereAt Takeda we are leading digital evolution and global transformation By building innovative solutions and future-ready capabilities we are meeting the need of patients our people and the planet Bangalore the city which is Indias epicenter of Innovation has been selected to be home to Takedas recently launched Innovation Capability Center We invite you to join our digital transformation journey In this role you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement At Takedas ICC we Unite in DiversityTakeda is committed to creating an inclusive and collaborative workplace where individuals are recognized for their backgrounds and abilities they bring to our company We are continuously improving our collaborators journey in Takeda and we welcome applications from all qualified candidates Here you will feel welcomed respected and valued as an important contributor to our diverse team The OpportunityAs a ServiceNow Software Engineer you will design develop configure and occasionally customize ServiceNow applications with a primary focus on Customer Service Management CSM Finance Operations Management FOM and related modules You will deliver new functionality support the entire development lifecycle and help address product-related incidents Serving as a subject matter expert for ServiceNow CSM and Finance you will streamline Takedas CSM Finance processes with robust and efficient solutions Responsibilities Provide Solution Designs to internal customers throughout deployment Collaborate with Agile Teams to refine user stories design tests and continuously deliver product enhancements Configure and Maintain Features while extending the ServiceNow data model to support evolving requirements Develop User Interfaces for Forms Lists Experiences and Mobile Applications Implement Business Logic using scripting Script Includes Business Rules and Flow Designer Focus on CSM and Finance by implementing and enhancing the ServiceNow CSM and Finance modules to meet organizational needs Design and Develop Automated Tests using the ServiceNow Automated Test Framework and unit tests for Script Includes Collaborate with CSM Finance teams to understand their requirements and translate them into technical solutions using the ServiceNow Customer Service Management CSM and Finance Operations Management FOM modules Document Work using Agile development tools and SDLC methodologies Train and Support CSM Finance users to ensure efficient adoption of new ServiceNow capabilities Stay current with the latest features and best practices related to the CSM FOM modules and incorporate them into the solutions Manage Deployments using Application Repository Update Sets Source Control and Pipeline tools Perform Data Imports and create data transform rules as needed Use Agile Engineering Practices to rapidly develop creative efficient solutions that enhance both customer and employee experiences Demo and Validate developed functionality with stakeholders to gather feedback Adhere to Standards by following ServiceNow best practices and Takedas development guidelines Skills and Qualifications Bachelors degree or higher in Computer Science Information technology or relevant work experience 3 years of developing ServiceNow solutions with a solid foundation in CSM and Finance modules Strong understanding of CSM Finance processes and how they can be automated and improved using ServiceNow CSM and FOM modules Hands-on experience in JavaScript ES12 refactoring a plus Experience configuring ServiceNow CSM and Finance modules including service portals case management workflows service catalogs and knowledge bases analytics Familiarity with Integrating CSM with other systems e g CRM ERP Solid communication skills with ability to communicate complex technical concepts and align organization on decisions What Takeda Can Offer You Takeda is certified as a Top Employer not only in India but also globally No investment we make pays greater dividends than taking good care of our people At Takeda you take the lead on building and shaping your own career Joining the ICC in Bangalore will give you access to high-end technology continuous training and a diverse and inclusive network of colleagues who will support your career growth BenefitsIt is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career Amongst our benefits are Competitive Salary Performance Annual Bonus Flexible work environment including hybrid working Comprehensive Healthcare Insurance Plans for self spouse and children Group Term Life Insurance and Group Accident Insurance programs Health Wellness programs including annual health screening weekly health sessions for employees Employee Assistance Program 5 days of leave every year for Voluntary Service in additional to Humanitarian Leaves Broad Variety of learning platforms Diversity Equity and Inclusion Programs No Meeting Days Reimbursements Home Internet Mobile Phone Employee Referral Program Leaves Paternity Leave 4 Weeks Maternity Leave up to 26 weeks Bereavement Leave 5 days About ICC in Takeda Takeda is leading a digital revolution Were not just transforming our company were improving the lives of millions of patients who rely on our medicines every day As an organization we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization Locations IND - BengaluruWorker Type EmployeeWorker Sub-Type RegularTime Type Full time