Senior Manager- Program Management

Company Intro Booking Holdings NASDAQ BKNG is the world leader in online travel and related services provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands - Booking com KAYAK priceline agoda com Rentalcars com and OpenTable The mission of Booking Holdings is to make it easier for everyone to experience the world Overview Booking Holdings has recently established it s first Center of Excellence in India that will enable an effective Talent Strategy promote efficiency drive strong collaboration across it s portfolio of Brands We are seeking a Senior Operations Leader in the India COE to support its Strategy Operations function The ideal candidate will have solid experience assessing executing operational transformation needs and developing the implementation strategy The role will be responsible for executing operations project management best practices that will ensure timely and quality deliverables through the evolution growth of the COE The Operations Lead - COE plays a crucial role in supporting and facilitating the efficient functioning of the LT leadership team This position requires a highly organized and strategic individual with excellent communication and problem-solving skills The Operations Lead works very closely with the COE Head and or other senior leaders in the center providing a bridge for smooth communication and coordination between various departments and stakeholders Key Responsibilities Overall the position will break down responsibilities as follows Running Strategic Projects 50 Building organizational capabilities 30 Leading team member s small team coaching developing 20 Running Strategic Planning and Implementation including process improvement Collaborate with the leadership team to develop communicate execute and sustain corporate strategic initiatives Assist in the formulation and implementation of key organizational policies and objectives Problem Solving and Decision Support Act as a strategic advisor to the leadership team providing input on critical business decisions Anticipate challenges and proactively address issues that may impact organizational goals Project manager for any one of our current portfolio of projects across organization e g COE Onboarding Program Mgmt Contract procurement management Cross functional process integrations etc Responsibilities include all aspects of managing project lifecycle and applying relevant process and knowledge areas to ensure successful delivery of projects including communications and change management Oversee special projects and initiatives on behalf of the leadership team tracking progress and ensuring deadlines are met Building Organizational Capabilities Beginning to apply lessons learned and organizational assets as inventory for other ongoing initiatives or business process improvement programs creating tools and templates for work plans charters Risk Issue Actions Deliverables change management requirements gathering business cases and executive reporting to name a few Information Management Gather analyze and synthesize information to provide the COE Head and leadership team with comprehensive and actionable insights Manage information flow and ensure that the leadership team is well-informed on key issues Communication and Liaison Serve as a primary point of contact for internal and external stakeholders maintaining effective communication channels Prepare and deliver executive-level communications including reports presentations and speeches Team leadership and development- Managing mentoring and coaching Sr Project Managers Sr Operations analysts etc Scope of Work The scope of work currently defined is as follows However the scope will evolve and the Operations Lead is expected to take on additional roles and responsibilities as the organization evolves COE Transition Program Mgmt Enables New Businesses onboarding to the COE Takes a strategic view of the performance of each of the teams and manages the cadence and relationships through Business Performance Ops reviews Improves the Ease of doing business index and hence increase the strategic value of COE for the Business Brands Workplace Operations Facilities - improve both operational and cost efficiency Transport - improve both operational and cost efficiency Travel - Improve and provide world class employee experience at best cost Events Social Sustainability Events COE Employee Engagement Events Year End Event Procurement Contingent Workforce mgmt Drive scope and cost negotiations for Non-HC procurement process governance Develop strategic relationship contracts with vendors who would provide Contingent workforce solutions for short term and strategic requirements Cross Functional Process Integration Help in establishing new processes which require cross functional collaboration Risk Controls Framework - making sure COE functions are compliant and there are no Significant Deficiencies Internal Audits - Drive the preparation and collaboration for the Internal Audit COE Value Office Provide Reporting Analytics for COE which improves visibility and improves decision making Assists COE Lead and Global PMO Lead to prepare and present Business cases for new functions Helps define drive and refine the COE Value Proposition Qualifications At least 15 years of experience heading Strategy Operations of large size businesses or and or multi-national companies centers in India especially COEs structures At least 5 years of solid business experience leading global strategic initiatives within a shared services environment Preference with experience of being part of an operations team which helped set up a COE of a large multinational company in India At least 5 years of proven experience in a leadership or managerial role Bachelor s degree in business management or a related field MBA or equivalent preferred Ability to work successfully with consulting teams and strategic partners to maximize value and accelerate change Experience operating in and driving alignment and consensus in a complex and matrix environment Exceptional communication and interpersonal abilities Ability to maintain confidentiality and handle sensitive information with discretion Excellent organizational and multitasking skills Experience working with global teams capable of bringing together stakeholders to align requirements and drive improvements Proven ability to interact with and influence peers and senior management in a complex geographically dispersed organization Self-directed dynamic and customer-centric change-agent who thrives in a challenging and changing environment Pre-Employment Screening If your application is successful your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law Depending on the vacancy and applicable law a pre-employment screening may include employment history education and other information such as media information that may be necessary for determining your qualifications and suitability for the position