Customer Contract Associate

Job Description About Us Join us at Orange Business We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities. Key Accountabilities About the role Customer Engagement And Support - Responsible for customer requests execution and day-to-day account activities in order to maintain and enhance customer relationships, provides input and manages action plans for department responsibilities - Engages with customer to support QTO process related requests - Works with billing and accounts receivable teams to resolve invoice quires, credit notes and customer non-payment issues. Responsible for resolving and responding to customer's billing/invoice inquires - Responsible for commercial inventory management - Responsible for preparing and supporting customer for Service Delivery and Traking Tool (SRT) usage - Owns customer specific instructions and guidelines (price book, process, customer labelling, BAN-usage etc.) Bid Support And Non-organic Growth Activities - Supports contract renewal, repricing and project preparation activities to ensure standard QTB-model is executed. - Aligns with account manager, engagement manager and/or bid manager(s) to decide Go/no-go with Bid proposal in these parts that related to Sales Ops Quote To Order - Act as owner of the quote to order cycle, ensuring QTO-performance is in line with customer expectations. Owns customer agreements and acts on them where needed for sales operations matters. - Is responsible for maximising profitability of the organic growth. - proactively Escalate pending actions (quotes, orders, billing issues etc.) including KPI-management - Participate on initiatives and projects to improve the QTO-process, aim for Operational Excellence - Proactive document and continuously develop customer specific processes, templates and requirements Other - Drive Sales Operation processes / requests with various sales and non-sales departments within Orange Business Services (CS&O, Billing, Finance, etc.) Knowledge And Abilities - Team player that is communicative, organized, flexible and used to work in a stressful environment - Sales driven, commercial behavior with respect for company compliancy rules - Ability to identify problems and work to resolution as required - Experienced working towards targets and deadlines - Is able to build a network of people, getting things done - Having a good understanding what influence invoice or payment issues can have on a company's cash flow - have a good understanding for what influence customer experience and company objectives - Understand customer (internal and external) challenges and needs, listening skills - Having a good understanding what influence invoice or payment issues can have on a company's cash flow About You Education, Qualifications, And Certifications - Academic business degree or equivalent - Languages: English fluently mandatory - supported country language is welcomed Experience - 2 to 4 years experience as Sales or Account Associate, Sales operation or in Sales support Job Skills And Certifications - Clear & proactive internal and external customer communication - Able to deal with dual reporting lines and virtual teams - Fast learning and self-motivated - Negotiations / Delegation skills - Demonstrate responsibility/taking ownership - Ability to manage many tasks at the same time - Proactive behavior What We Offer - Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world. - Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working). - Professional Development: training programs and upskilling/re-skilling opportunities. - Career Growth: Internal growth and mobility opportunities within Orange. - Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events. - Reward Programs: Employee Referral Program, Change Maker Awards. Only Your Skills Matter NA