Field Support Engineer

Rockwell Automation is a global technology leader focused on helping the worlds manufacturers be more productive sustainable and agile With more than 28 000 employees who make the world better every day we know we have something special Behind our customers - amazing companies that help feed the world provide life-saving medicine on a global scale and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better We welcome all makers forward thinkers and problem solvers who are looking for a place to do their best work And if thats you we would love to have you join us Position FIELD SUPPORT ENGINEERLocation India VadodaraField Support Engineer s are responsible for effectively providing services to support the on-site installation start-up maintenance and operation of automation control systems advanced manufacturing software applications drive systems manufacturing systems industrial networks and the individual products which comprise these systems Other activities of the Junior Field Support Engineer for Motion Servo Drive Products Key Responsibilities On-site installation startup maintenance and operation of automation systems including motion servo drives Troubleshooting repair and refurbishment of complex equipment and systems Hardware and software problem diagnosis and resolution Customer relationship management and support acting as company liaison Project coordination between customer sales and product division Technical support for field start-up integration and maintenance On-site analysis and specification preparation Hardware configuration and programming assistance Testing and acceptance procedures Handling escalations and complex technical issues Applying automation technology to specific processes e g tension control Identifying and implementing engineering re-use opportunities Product improvement recommendations Revenue generation through service contracts and support agreements Technical assistance to sales and customer personnel on product applications System requirements design and implementation Project task completion and cost-effective delivery Collaboration with team leader and engineers and also help cost reduction through process improvement and standardization Continuous self-improvement and knowledge sharing Developing and writing technical documentation plans procedures reports Evaluating and approving the operational quality of system equipment Participating in customer satisfaction metrics establishment and achievement Performing project management functions needs identification scheduling tracking Meeting utilization goals through billable work by providing services for Contract services like AMC PM and Emergency support call-out and Project execution support Taking ownership of goals and managing them in a disciplined way Travel within assigned region sub-regions and providing remote onsite support Instructing customers in the operation and maintenance of systems Reports to FIELD SUPPORT MANAGERWhat We Offer Our benefits package includes xe2x80xa6 Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees Company volunteer and donation matching program Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development and other local benefits At Rockwell Automation we are dedicated to building a diverse inclusive and authentic workplace so if you re excited about this role but your experience doesn t align perfectly with every qualification in the job description we encourage you to apply anyway You may be just the right person for this or other roles LI-MS2 LI-Hybrid