Job in client fulfilment as semi voice process executive

3 days ago

Chennai, India GS Infotech Full time

Job in client fulfilment as semi voice process executive Job Description Experience/: 0 to 3 yrs Salary/: Based on Previous Experience Challenges/: To manage both voice and non/-voice customer interactions, we are looking for a proactive Semi Voice Process Executive. The ideal applicant will ensure a seamless support experience, give correct information, and respond to customer enquiries via phone, chat, and email. What you will do/: Respond professionally to consumer enquiries and handle incoming and outgoing calls. Offer assistance via chat, email, and voice channels. Recognise client concerns and offer prompt solutions. Accurately update CRM systems and keep track of customer interactions. Observe company policies, communication scripts, and compliance guidelines. To escalate and resolve complex issues, collaborate with internal teams. Ensure high/-quality service delivery to sustain client happiness. satisfy performance standards such quality scores, TAT, SLA, and AHT. We invite you to apply and explore this exciting opportunity/ Warm Regards, HR /- Maria

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