Regional Head Of Time Service Delivery

Summary Location Hyderabad LI HybridAbout the role The purpose of this role is to implement and manage Time service strategy operation-al activities and develop P O processes aligned with global P O strategy principles and guidelines to a dedicated client group supporting the implementation of processes services continuous improvement in scope for India Asia Pacific region supporting a total associate base of 25K and more referred to as IPAC The role has direct re-sponsibility for service delivery management oversight control governance and ac-countability for day to day business Act as Time Attendance process subject matter expert in the area of processes and systems providing expertise advice to the Time Services associates in the form of training and knowledge management base Act as HUB Lead for providing global support to business and regional T A teams in areas related to global scope such reporting analytics business process excellence and enhancing customer value proposition Directly responsible for people and team management across India Kuala Lumpur and China Japan Your responsibilities include but not limited to Ensure operational conversion of the P O Services and P O strategic goals within a dedicated client group Coordinate and support processes and standards for all P O Services aspects e g services processes continuous improvement in close cooperation with the respective Practice Networks and IT as required Manage the delivery of services and processes to customers users and conduct assessments of processes to identify areas of improvement and define solutions that deliver business value Contract and set expectations with Unit P O others as relevant on what services P O Services will provide and ensure that roles and responsibilities for processes end-to-end are clearly defined and understood Support periodic cost and efficiency analyses to support productivity objectives Deliver and present key data to supervisor and provide advice and support in data analysis and evaluation Provide support for coaching the organization on P O processes related to P O Services e g global standards efficiency ESS MSS Support participate in budget planning discussions SLA process Supervise the performance and talent development of a small team Participate in or lead P O Services Projects at country or BU level Assure operational standardization and continuous improvement for P O and Time services To support operational excellence user experience and integrated end-to-end service delivery of P O processes and systems within Organisation in line with local legal and statutory requirements Partners with global regional project team responsible for the set-up of a fully operational P O Services organization which is able to provide end-to-end P O services throughout the region in line with Organisation P O Services strategy and transformation program Provides support in transformation initiatives Aligns with Regional and Cluster Leads ensuring a full end to end standardized implementation plan is in place and executed Drives and is accountable for successful transformation unit of current and adjusted P O services to operational support teams on-time in budget quality and within agreed timeline Works with Project Managers Business Owners Service Owners Managed Supplier Partners Operations teams and 3rd parties to ensure that transformation projects are delivered Leads planning and execution of related transformation activities develops approach to prioritize and evaluate process simplification harmonization opportunities across country cluster region globe Identifies and manages risks to ensure a smooth P O service transformation Keeps leadership updated on progress of efforts on a regular basis escalating issues when needed Manages suppliers associated with P O Services delivery ensuring effective and efficient service delivery Manages daily workflow by level-setting processing volumes and schedules to ensure timely data entry and pay run processing Service Level Agreement and Quality goal achievement Provides support and coaching to team members and business partners on processes related to P O Service operations and overall supplier model such as global standards efficiency SLAs Collaborate closely with Country People partners and Serves as the first point of contact for escalations related to service delivery within the scope of P O services Ensures overall compliance with all business global and local policies procedures and legislation as well as ensures compliance in line with Data Privacy and Protection Is accountable for the overall Knowledge Base and process management Maximizes the effectiveness of tools such as SAP workforce Workday Service Now Coursera etc and supporting processes to drive continuous improvement and change initiatives Overall management of projects execution in P O Services function Oversee a team of employees and create a positive and collaborative work environment Provide coaching and mentorship to team members foster a culture of continuous learning and development and ensure that performance goals are aligned with organizational objectives Lead the development implementation and continuous improvement of operational processes across the People Services Operations team Drive the design and execution of Lean Six Sigma and Kaizen initiatives to improve operational efficiency Work closely with key stakeholders to identify process bottlenecks propose solutions and implement changes effectively Lead manage team provide guidance direction and support to team members to enable them to achieve organizational objectives Responsible for teams based in Hyderabad Kuala Lumpur China Japan Minimum requirements Bachelor Master degree in HR Accounting Business or related field is preferred with minimum 12 years in HR Operations Project Management Min 5 years of experience working at project within a global organization in time attendance payroll area Experience leading different teams in a virtual and in person environment size teams and people is desired Experience with transformation initiatives and transition projects is preferred HRIS SAP PS Kronos Atoss WD system knowledge is advantage Proficiency in use of Microsoft Office advanced Excel skills Ability to maintain the highest level of confidentiality and sound judgement in addition to high-level attention to detail analysing information thoroughness general math and reporting skills is a must Desired Skill Multiple country HR regulations knowledge is preferred Comfortable working in a complex and rapidly changing work environment Commitment to Diversity Inclusion We are committed to building an outstanding inclusive work environment and diverse teams representative of the patients and communities we serveSkills Desired Curiosity Employee Relationship Management Erm Hr Administration HRIS Human Resource Management System Hr Operations Hr Ops Hr Policies HR Service Delivery Human Resource Management System Human Resources HR Labour Law Life Insurance Organizational Development OD Payroll Resource Allocation Sdm Service Delivery Framework Strategic Human Resources Leadership Talent Development Talent Management