Product Support Representative Iii

2 weeks ago

Pune Maharashtra, India Ultimate Kronos Group Full time

Provide advanced technical support troubleshooting to clients via cases tickets and quickly engaging clients Phone Screenshare and or Chat Diagnose and resolve complex issues related to our HCM software in a timely accurate and empathetic fashion Escalate unresolved issues to higher-level support or development teams as necessary Advance knowledge and add value by becoming proficient in multiple UKG product disciplines Participate in on-call rotations to support critical client needs after hours 2-5 times a year Client Interaction Initial contact and face of the company while intaking and diagnosing customer inquiries ensuring high levels of customer satisfaction Conduct regular follow-ups with clients to ensure issues are resolved and to provide updates on ongoing cases Documentation and Reporting Document all client interactions and troubleshooting steps in the support CRM Salesforce Generate and analyze reports leverage and update knowledge articles and provide comprehensive instructions and updates via case management Training and Development Assist in real-time supporting and mentoring of peers Stay updated on the latest features and updates of our HCM software Provide feedback on operational processes and potentially engage in roundtables via cross-functional efforts for improvement Assist with product enablement 4 years of experience in a service and or technical support role preferably in the HCM SaaS sector Extensive experience processing and or supporting Payroll HR Time tasks systems and processes Bachelor s degree in information technology Human Resources Finance Business Administration or a related field Relevant certifications such as Certified Payroll Professional CPP or Fundamental Payroll Certification FPC are highly desirable UKG Pro Experience or relative HCM product support exposure SQL scripting and data base experience with MS SQL Ability to thrive in a fast-paced high demand environment Capability to work independently and as part of a cohesive team Proficient in using support ticketing systems and CRM software Salesforce

  • Product Support Representative Iii

    2 weeks ago

    Pune, Maharashtra, India Ultimate Kronos Group Full time

    Why UKG At UKG the work you do matters The code you ship the decisions you make and the care you show a customer all add up to real impact Today tens of millions of workers start and end their days with our workforce operating platform Helping people get paid grow in their careers and shape the future of their industries That s what we do We never stop...

  • Product Support Representative Iii

    3 days ago

    Pune, Maharashtra, India UKG Full time

    **Job Description**: **Job ID**: - PRODU013448 **Employment Type**: - Regular **Work Style**: - hybrid **Location**: - Pune City,India **Role**: - Product Support Representative III Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.based private software company in the world. And we’re only getting started....

  • Product Support Representative Iii

    3 weeks ago

    Pune, Maharashtra, India Ultimate Kronos Group Full time

    Company Overview With 80 000 customers across 150 countries UKG is the largest U S -based private software company in the world And we re only getting started Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve Read on At UKG you get more than just a job You get to work with purpose Our...

  • Product Support Representative Iii

    2 weeks ago

    Pune, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Computer Engineering **Travel Percentage**: 0% Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and...

  • ▷ (15h Left) Product Support Representative Iii

    4 weeks ago

    Pune, Maharashtra, India Ultimate Kronos Group Full time

    Company Overview With 80 000 customers across 150 countries UKG is the largest U S -based private software company in the world And we re only getting started Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve Read on At UKG you get more than just a job You get to work with purpose Our...

  • Product Support Representative Iii

    2 weeks ago

    Pune, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Commerce/Business **Travel Percentage**: 0% Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and...

  • Product Support Representative Iii

    3 days ago

    Pune, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Commerce/Business **Travel Percentage**: 0% GENERAL DUTIES & RESPONSIBILITIES - Provides in-depth product support to FIS clients by resolving incoming inquiries. - Documents customer information and recurring technical issues...

  • Product Support Representative Iii

    3 days ago

    Pune, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Information Technology **Travel Percentage**: 0% GENERAL DUTIES & RESPONSIBILITIES - Provides in-depth product support to FIS clients by resolving incoming inquiries. - Documents customer information and recurring technical...

  • Product Support Representative Iii

    2 weeks ago

    Pune, India Humanity Full time

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following...

  • Product Support Representative Iii

    1 week ago

    Pune, India Jobs for Humanity Full time

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the...